Gary Lee James

Infrastructure Technology Specialist

Barns & Nobles College Education

12.2004 - 07.2024

Company Overview: AS/400 group
With over 20 years of experience managing and optimizing IBM iSeries environments effectively
Identify and phase out obsolete IBM licensed operating systems and LPP software
Oversee comprehensive backup strategies for operating system and third-party software libraries, ensuring successful completion and reliability
Utilize advanced monitoring tools to respond to and resolve system alerts and critical errors
Manage incident tickets via Service ZENDESK, providing in-depth analysis and first-level support, escalating complex issues, as necessary
Ensure efficient replication and synchronization of data across systems
Administer virtual tape management systems, overseeing both hardware and software components
Implement and manage automated responses to common system messages and issues
Conduct system recycles (shutdown/IPL procedures) for non-production & production environments as part of maintenance and backup routines
My expertise in system operations will be instrumental in maintaining high system availability and performance, managing complex incident resolutions, and optimizing operational processes
AS/400 group
Improved customer satisfaction by providing timely and effective technology support.
Championed the successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency.
Organized library catalog, supplies, equipment and records.
Introduced and implemented advanced media systems, collections and tools into traditional library system.