Susan Zimmerman

• Monitor daily operation of large scale computing infrastructure involving 300+ applications
• Determine cause of alarms and take appropriate actions including logging alerts create tickets using Service Now and K-Base
• Initiate, maintain and manage critical incident phone bridges using Zoom
• Monitor and execute incident and change request
• Working with Enterprise monitoring productions to include Webmonitor, AppDynamics, Neustar and Service Now

• Responsible for running batch cycles for three different divisions through manual submission and faqs scheduler
• Monitoring jobs running off of Redwood Scheduler and Control – M scheduler
• Ensured all reports are printed and delivered in an accurate and timely manner
• Assisted in the recovery activity during failures to restore normal operations
• Creating problem tickets in SNOW – Service Now software

Same Description as above. Contracted.

• Managed work queues for a production area to assure committed service levels are achieved
• Handled problem situations and took appropriate corrective action
• Operated output processing equipment or tape control for the most complex or sensitive jobs

• Operated and monitored computer systems and related equipment including; mainframes, midrange, personal computers, printers and other peripheral devices, controls the performance of multiprocessing systems in a large networked, data communications and telecommunications environment
• Created documentation to assist operations in understanding systems and batch jobs, resulting in new and current staff running jobs out of sequence, which would cause system downtime for customers
• Maintained disk, tape and cartridge standards in the library and offsite storage
• Responsible in helping the iSeries Administrators with projects to maintain user/customer profiles on the IBM iSeries platforms semi-annually, which resulted in maintaining the integrity and security of the Travelers system and allowed Northland to meet the auditing requirements
• Operated output processing equipment or tape control for the most complex or sensitive jobs, resolve equipment or job issues, and in general be most expert in their current area of operation
• Worked with suppliers and service personnel regarding equipment repairs, deliveries, installations and service level issues
• Drives results by meeting deadlines and expectations, which directly impact customers
• Initiated a plan to have our customers print out their own reports thus eliminating the need for operations to print and deliver reports to the customer