Gary Lowrance

• Monitored cabinet installer performance for projects within established timelines and company expectations.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Measured houses for cabinets and issued any correction requests to builders for framing or mechanical issues.
• Performed quality walks on installs and issued documentation to office and customer on and issues found.
• Made sure installer invoices were complete and sent to corporate payroll.
• Trained new hires.

Accomplished repairs/replacements on wrong or damaged Cabs or parts of Cabs on new installs or homeowners.(Worked full time on sub contract basis).

Supervised several large and small jobs in Dallas Fort Worth metroplex.Jobs were mainly insurance related covering fire and water damage.Ordered materials,set up trades to complete jobs in timely manner and within budget.

• Improved customer satisfaction by resolving warranty claims efficiently and professionally.
• Stayed current on industry developments and changes in warranty regulations, adapting practices accordingly.
• Conducted regular audits of processed claims to ensure accuracy and compliance with company guidelines.
• Reviewed product returns to determine validity of warranty claims, protecting company interests while ensuring fair treatment for customers.