Brenda Brekke
Pine Island,MN
Summary
With a proven track record in healthcare, I excel in customer research and assertiveness, significantly enhancing team productivity and customer satisfaction. My expertise in safety procedures and call center experience, coupled with a knack for fostering positive environments, has led to substantial process improvements and efficiency gains. Environment services professional with experience in maintaining cleanliness and sanitation in various settings. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in using cleaning equipment, handling hazardous materials, and following safety protocols. Known for thoroughness, efficiency, and commitment to high standards.
Overview
19
19
years of professional experience
Work History
Collector
MN Adult & Teen Challenge
01.2022 - 05.2024
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Completed in-house testing procedures for quick results.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
- Provided valuable input for process improvements during team meetings, contributing to an overall increase in efficiency and effectiveness within the department.
Housekeeper
Madonna Towers
03.2020 - 01.2022
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked resident rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with residents on room requirements and amenities to promote overall satisfaction.
PCA
Cascade Care Services
03.2018 - 01.2022
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Housekeeper
Augustana Care Center
05.2016 - 03.2018
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
Bakery Clerk
Walmart
03.2012 - 04.2015
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Measured and mixed ingredients accurately to assist in baking process.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Shift Manager
Rally's Checkers
03.2005 - 05.2009
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
CNA -
Rochester Community And Technical College
Rochester, MNGED -
Hinds Community College
Raymond, MS02-2012
Skills
- Safety Procedures
- Assertiveness
- Customer research
- Call center experience
Timeline
Collector
MN Adult & Teen Challenge
01.2022 - 05.2024
Housekeeper
Madonna Towers
03.2020 - 01.2022
PCA
Cascade Care Services
03.2018 - 01.2022
Housekeeper
Augustana Care Center
05.2016 - 03.2018
Bakery Clerk
Walmart
03.2012 - 04.2015
Shift Manager
Rally's Checkers
03.2005 - 05.2009
CNA -
Rochester Community And Technical College
GED -
Hinds Community College
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