Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Gary Mershon

Gary Mershon

Leesburg,FL

Summary

A hardworking and passionate job seeker with strong organizational skills and willing to learn mentality eager to help the team achieve company goals.

Overview

19
19

Years of professional Customer Service experience

12
12

Manager Experience

Work History

Thrive Center Director

Church Of The Lakes
02.2022 - 06.2023
  • Fostered caring and safe environment for children and parents.
  • Cultivated and strengthened relationships with children and families.
  • Promoted positive company image and established reputation as provider of choice for a community center in greater community.
  • Managed the non-profit by creating and promoting programs, recruiting/trained volunteers, networked to find other community partners.

Store Manager in Training

EZCorp
08.2018 - 10.2022
  • Provided excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring, and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.

BDC Service Representative

Plaza Lincoln
09.2016 - 09.2018
  • Achieved a high level of customer service by assisting customers and assessing needs.
  • Answered incoming customer calls to solve problems, enter orders, and complete follow-up procedures.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Provided exceptional service with knowledge of products and services.
  • Set up appointments with interested customers according to schedule availability.

Senior Team Leader, Logistics

Target Corporation
06.2004 - 09.2016
  • Set clear team goals and delegated tasks and set deadlines.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Discovered training needs and provided coaching.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Unpacked new merchandise shipments and prepared them for placement on the selling floor by folding, hanging, or stacking.
  • Unloaded packages from incoming trucks to inspect contents.
  • Cross-trained in different departments of the store to learn new tasks and better understand workflows and business operations.
  • Unloaded freight upon arrival in the warehouse, stocking all items in proper locations.

Education

High School Diploma -

Leesburg High School
Leesburg, FL
05.2006

Skills

  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Managing Multiple Tasks
  • Staff Management
  • Team Leadership
  • Retail Sales Customer Service
  • Customer Relationship Management
  • Adaptable to Changing Demands
  • Motivational Leadership
  • Microsoft Office

Interests

Building Computers

Passion For Mentoring Youth

Adrenaline Junky (Skydiving, Roller Coasters, etc

Timeline

Thrive Center Director

Church Of The Lakes
02.2022 - 06.2023

Store Manager in Training

EZCorp
08.2018 - 10.2022

BDC Service Representative

Plaza Lincoln
09.2016 - 09.2018

Senior Team Leader, Logistics

Target Corporation
06.2004 - 09.2016

High School Diploma -

Leesburg High School

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Gary Mershon