Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
GARY MEST JR

GARY MEST JR

Wadsworth,Ohio

Summary

Sales and service professional with proven track record in managing client accounts and enhancing customer relationships. Demonstrated success in implementing process improvements and delivering high-quality service in dynamic environments. Known for strong team collaboration, adaptability, and results-driven approach, ensuring consistent achievement of goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Pump Sales and Service Coordinator

APO Pumps and Compressors
08.2023 - Current
  • Coordinated logistics for product deliveries, minimizing delays and maximizing client satisfaction.
  • Championed best practices within the department, driving consistency in process execution and outcome delivery.
  • Streamlined processes for enhanced efficiency, resulting in faster response times to client inquiries.
  • Assisted in the development of marketing materials that effectively communicated product offerings and benefits.
  • Increased sales revenue by building strong customer relationships and understanding their needs.
  • Provided training and support to new team members, improving overall productivity within the department.
  • Resolved complex customer issues through proactive communication and problem-solving skills.
  • Implemented new preventative maintenance programs for pumps.
  • Act as a liaison between APO and pump vendors. Developing and maintaining relationships and staying current with product offerings.
  • Assisted in setting up and executing pump seminar training classes both in shop and at customer sites.
  • Visit customer sites to support outside sales engineers.
  • Assist with workflow of in shop pump and rotating equipment repairs.
  • Take pump sales from pre-sale through project completion, managing order tracking and delivery expectations on both sales and service jobs.

Application Engineer

APO Pumps and Compressors
08.2020 - 08.2023
  • Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively..
  • Developed proposals and pricing for large- and small-scale equipment.
  • Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
  • Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
  • Developed custom solutions for clients, improving overall user experience and satisfaction.
  • Took jobs from pre-sale quoting to invoicing. Managing orders and needs of customers throughout entire sales process.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.

Welder/Fabricator

A.P.O. Pumps and compressors
01.2018 - 08.2020
  • Fabricate from prints as well as verbal directions. Repair weld on a variety of metals and alloys. Flame spray weld on shafts and casings. Light manual machining. Light mechanical work.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.
  • Inspected welds and checked critical measurements to meet specifications.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.

Culinary Professional

Longhorn Steakhouse
02.2008 - 01.2019
  • Oversee and execute all levels of food preparation and equipment maintenance. Assist management with product inventory and ordering. Train new employees and existing employees in new positions throughout the restaurant.

New restaurant opening kitchen trainer

Tumbleweed Southwest Grill
01.2003 - 01.2008
  • Responsible for training new store staff on culinary procedures concerning food safety, storage, and preparation. Helped new management staff to identify key employees and acclimate to store and staff. Travel was within the United States and Middle East. Also assisted management teams in existing stores with retraining and training coordination when necessary.

Education

Welding Technology Certificate -

Stark State College
12.2017

Skills

  • Sales strategies
  • CRM software
  • Microsoft outlook, word, and Excel
  • Customer service
  • Problem-solving
  • Time management
  • Verbal and written communication
  • Relationship building
  • Customer relations
  • Training and mentoring
  • Continuous improvement
  • Issue resolution

Certification

AWS D1.1 SMAW Structural Welding

Languages

English
Native or Bilingual

Timeline

Pump Sales and Service Coordinator

APO Pumps and Compressors
08.2023 - Current

Application Engineer

APO Pumps and Compressors
08.2020 - 08.2023

Welder/Fabricator

A.P.O. Pumps and compressors
01.2018 - 08.2020

Culinary Professional

Longhorn Steakhouse
02.2008 - 01.2019

New restaurant opening kitchen trainer

Tumbleweed Southwest Grill
01.2003 - 01.2008

Welding Technology Certificate -

Stark State College

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