Summary
Overview
Work History
Skills
Accomplishments
Work Availability
Quote
Timeline
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Gary Miller

Gary Miller

Shawano,WI

Summary

Observant Surveillance Officer experienced in multiple environments over 10+ years in security. Adept at conducting patrols, monitoring feeds and covertly watching guest and employee activities. Desiring a challenging new position with room for advancement.

Sharp-eyed Gambling Investigator operates closed circuitry equipment to record, document and report criminal activity and safety concerns. Knowledge of first aid, fire safety and relevant law enforcement procedures. Remains extremely alert to sit and closely focus on monitors for long periods of time.

Effective at maintaining a strong security presence to deter unauthorized activities. Hardworking, resourceful and proactive with good problem-solving skills.

Dedicated security professional experienced conducting visual, audio and video surveillance to document actions of both customers and staff. Good report writing and relationship-building abilities. Proficient in microsoft applications.

Committed professional effective at maintaining discretion during sensitive situations. Smart individual skilled in reporting incidents and mentoring others.

Seasoned Gambling Investigator with demonstrated gaming surveillance systems operations expertise. Gathers data, compiles information and prepares clear and concise reports. Alerts proper authorities of illegal and unusual activities to maximize safety.

Reliable employee seeking employment. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Surveillance Officer

North Star Casino Resort
Bowler, WI
04.2022 - 07.2022
  • Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
  • Identified and documented unauthorized actions by employees.
  • Monitored guests for signs of suspicious or criminal activity.
  • Recorded audio and video of back-end money movements.
  • Updated daily logs and produced reports outlining surveillance activities.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Monitored gambling activities for compliance with state and local regulations.
  • Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
  • Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Maintained log of surveillance operations, noting discrepancies or suspicious activity.
  • Oversaw floor agents during interactions with customers.
  • Reviewed video surveillance footage.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Verified compliance with internal policies during monetary transportation activities.

Maintenance Groundskeeper

Menominee Tribal Clinic
Keshena, WI
12.2021 - 03.2022
  • Cleared public and private areas of debris before and after events.
  • Repaired ground structures regularly, sticking to schedules and meeting facility needs.

Delivery Driver

Luigi’s Pizza And Pasta
Shawano , WI
10.2021 - 12.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Planned delivery routes and most efficient methods of distribution.
  • Kept detailed records of deliveries and money received from customers.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Planned optimal routes based on GPS software and knowledge of local traffic patterns.

Lead Surveillance Officer

Menominee Casino Resort
Keshena, WI
02.2013 - 10.2021
  • Recorded audio and video of back-end money movements.
  • Monitored guests for signs of suspicious or criminal activity.
  • Identified and documented unauthorized actions by employees.
  • Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
  • Updated daily logs and produced reports outlining surveillance activities.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
  • Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
  • Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Verified compliance with internal policies during monetary transportation activities.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Oversaw floor agents during interactions with customers.
  • Supervised or trained surveillance observers.
  • Trained surveillance observers on key factors to watch for and internal reporting procedures.
  • Reviewed video surveillance footage.
  • Maintained log of surveillance operations, noting discrepancies or suspicious activity.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
  • Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
  • Monitored gambling activities for compliance with state and local regulations.
  • Reviewed live and archived video surveillance footage for investigative purposes.

Skills

  • Complex Problem-Solving
  • Video Equipment
  • Detailed Documentation
  • Security Operation Evaluation
  • Critical Thinking
  • Commercial Property
  • Safety Protocols
  • Security Regulations
  • Professional Development
  • Evidence Collection and Preservation
  • Risk Reduction
  • Security Procedure Implementation
  • Activity Development
  • Time Management
  • Workflow Processes
  • Incident Mitigation
  • Security Reporting
  • Guest Observations
  • Locating Individuals
  • Data Entry Software
  • Stationary Surveillance
  • Surveillance Operations
  • Criminal Investigations
  • Staff Leadership
  • Property Assessments
  • Threat and Vulnerability Analysis
  • Crisis Situations
  • Fire Response
  • Law Enforcement Coordination
  • Risk Factor Assessments
  • Information Confidentiality
  • Surveillance System Monitoring
  • Reading Comprehension
  • Access Controls
  • Maintenance Requirements
  • Emergency Alarm Monitoring
  • Data Analysis
  • Evidence Collection
  • Staff Performance Assessments
  • Staff Support
  • Microsoft PowerPoint
  • Investigative Writing
  • Preventing Incidents
  • Strong Interpersonal Communication
  • Administrative Support
  • Monetary Transactions
  • Office Procedures
  • Investigation Documentation
  • Asset Protection
  • Active Learning
  • Risk Management
  • Sanitation Checks
  • Security Team Leadership
  • Site Investigations
  • Training Methods
  • Social Perceptiveness
  • Effective Communication
  • Process Knowledge
  • Corrective Actions
  • Loss Control
  • Crime Prevention
  • Video Surveillance Systems
  • Training Materials
  • Preventive Maintenance
  • Learning Strategies
  • CCTV System Operations
  • Microsoft Word
  • Status Updates
  • Staff Discipline
  • Customer Satisfaction
  • Interviews and Interrogations
  • Electronic Crime

Accomplishments

  • Supervised team of 4 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Risk comes from not knowing what you are doing.
Warren Buffett

Timeline

Surveillance Officer

North Star Casino Resort
04.2022 - 07.2022

Maintenance Groundskeeper

Menominee Tribal Clinic
12.2021 - 03.2022

Delivery Driver

Luigi’s Pizza And Pasta
10.2021 - 12.2021

Lead Surveillance Officer

Menominee Casino Resort
02.2013 - 10.2021
Gary Miller