Rebecca Cook
Chickasha,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
Surveillance Officer
Chickasaw Nation Industries
Newc, OK
11.2022 - 07.2024
- Assisted with the implementation of new security protocols to ensure safety of personnel and property.
- Responded quickly to reports of theft or other criminal activity by gathering relevant information and notifying law enforcement as necessary.
- Tracked lost items using CCTV footage when requested by customers or store managers.
- Provided access control services at designated entry points including verifying identification documents and conducting searches as necessary.
- Monitored security cameras, alarms, and other equipment to ensure proper functioning and alert management to any discrepancies or malfunctions.
- Coordinated with other members of the security team to provide comprehensive coverage for each area under watch.
- Adhered strictly to all policies related to confidential information and restricted areas within the facility while on duty.
- Maintained records of daily activities, events, visitors, vehicles. for review by management staff.
- Performed visual surveillance of the facility and surrounding grounds to detect any suspicious activity.
- Identified potential threats before they became major issues through proactive monitoring techniques such as scanning crowds for suspicious behavior or looking for patterns in previous incidents.
- Collaborated with other departments to coordinate efforts towards achieving common goals.
- Created detailed reports on all incidents that occurred during shift including descriptions of individuals involved and action taken.
- Communicated effectively with fellow officers about their observations during shifts so that any suspicious activity could be reported promptly.
- Detected and recorded suspicious employee activities.
- Monitored security footage and patrolled areas to remain aware of unusual activity.
- Documented major monetary transactions such as cash counts and coin bagging.
- Observed guest behaviors for indications of unauthorized or criminal activities.
- Completed daily logs and generated reports detailing surveillance and findings.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Submitted highly detailed surveillance reports to professionals, carefully documenting all activity during shift.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Monitored establishment activity to proactively identify suspicious behavior.
- Developed log of surveillance observations to track suspicious activity.
- Located individuals engaged in theft, cheating and embezzlement.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Completed daily log of surveillance observations.
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Reported violations and suspicious patrons to supervisors.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Enforced adherence to state gaming regulations and company policies and procedures.
Clerk
Valero Corner Store
Chickasha, OK
07.2022 - 10.2022
- Processed customer payments accurately and efficiently.
- Maintained inventory levels of office supplies and equipment as needed.
- Provided excellent customer service to ensure satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Answered phones in a courteous manner while providing excellent customer service.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer orders promptly and accurately.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered customer inquiries via phone and email.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
Clerk
Bells Market
Bridge Creek, OK
01.2020 - 06.2022
- Processed customer orders promptly and accurately.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided excellent customer service to ensure satisfaction.
- Processed customer payments accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- Computed, recorded and proofread data or reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Trained staff members to perform work activities and use computer applications.
- Answered telephones, directed calls, and took messages.
Supervisor
Hallcon
Chickasha, OK
11.2013 - 06.2019
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responded to customer questions regarding products, prices and availability.
- Streamlined workflow processes, reducing project completion times.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented quality control measures, significantly reducing error rates.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Complied with company policies, objectives and communication goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Education
Data Entry
Red River Vo Tech
Duncan, OK05-1998
Cosmetology Education
Aladin Beauty College
Duncan, OK11-1996
Skills
- Housekeeping
- Social Skills Development
- Personal care assistance
- Laundry Management
- Life Skills Training
- Behavior Management
- Emotional Support
- First-aid and CPR
- Toileting assistance
- Family Member Training
- Safety Compliance
- Infection Control
- Injury Prevention
- Caring Companionship
- Relationship Building
- Light Housekeeping
- Adaptability
- Household Cleaning
- Time Management
- Proper phone etiquette
- Supportive Personality
- Problem-Solving
- Problem Identification
- Organizational Skills
- Client satisfaction
- Interpersonal Communication
- Interpersonal Skills
- Spreadsheet Management
- Professionalism
- Professional Demeanor
- Adaptability and Flexibility
- Critical Thinking
- Active Listening
- Attention to Detail
- Task Prioritization
- Analytical Thinking
References
References available upon request.
Timeline
Surveillance Officer
Chickasaw Nation Industries
11.2022 - 07.2024
Clerk
Valero Corner Store
07.2022 - 10.2022
Clerk
Bells Market
01.2020 - 06.2022
Supervisor
Hallcon
11.2013 - 06.2019
Data Entry
Red River Vo Tech
Cosmetology Education
Aladin Beauty College
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