Summary
Overview
Work History
Education
Skills
Technologysummary
Affiliations
Timeline
Generic

Gary Powell Jr.

Supply,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Associate Infrastructure Engineer

Truist
07.2021 - Current
  • Coordinate across teams to troubleshoot and drive technical issue resolution
  • Conduct root cause analysis on production incidents for Checkpoint and Cisco ASA firewalls
  • Inspect new firewall builds for baseline configuration and compliance
  • Support production changes, including system upgrades and new product installations
  • Mentor other teammates to help advance their skills and knowledge
  • Draft technical documentation and keep documents up to date
  • Created Domain Name Systems (DNS)
  • Develop system performance metrics and add resources where needed
  • Provide ad hoc dev/test support to CCS security engineering teams
  • Participate in on-call rotation as technical support for issues outside normal business hours
  • Coordinate Disaster Recovery Plans for Akamai Team
  • Draft Excel documentation of Active users and Active Directory Groups
  • Onboarding several sites for protection from Akamai
  • Controlled Internet Protocol (IP) and Internet Protocol Suite (TCP/IP)
  • Structured several problem-solving strategies
  • Examined several systems performance productions
  • Categorized Dynamic Host Configuration Protocol (DHCP).

Digital Support

BB&T
07.2019 - 07.2021
  • Provided trouble-shooting resource for complex technical issues encountered by BB&T Online clients that are not documented
  • Respond to escalated contacts from BB&T Online Support Associates (phone and e-mail), branch offices, and other departments
  • Initiates phone contacts with clients, branch offices, and other BB&T departments
  • Enhances personal and professional growth through participation in required and voluntary training and education
  • Suggests changes to improve communications and business efficiencies
  • Provides support from a remote location on an 'on-call' basis.

Desktop Support

Core Vantage
01.2019 - 06.2019
  • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log, and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Migrating servers from Windows XP to Windows 7 or higher platform
  • Maintain client databases with up-to-date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests.

Correctional Officer

North Carolina Department of Public Safety
08.2017 - 01.2019
  • Enforce rules and keep order within prison
  • Supervise activities of offenders
  • Inspect facilities to ensure that they meet security and safety standards
  • Search inmates for contraband items
  • Provided a firm but fair methods.

Education

Master of Science in Information Technology - Project Management, Data Warehousing, Big Data Analytics

North Carolina Agricultural and Technical State University
Greensboro, NC
12.2015

Bachelor of Science in Computer Information Systems - undefined

Livingstone College
Salisbury, NC
05.2014

Skills

  • SQL
  • Java
  • Java Script
  • C
  • XCode
  • Networking
  • COBOL
  • R
  • Problem Solving
  • Domain Name Systems (DNS)
  • Backup & Recovery Systems
  • Internet Protocol (IP)

Technologysummary

Mac OSX, Windows 8, Windows 10, Database SQL command, MySQL, Oracle, C++, Visual C++, JavaScript, Java, HTML, Apache, R Programming, COBOL, Microsoft Suite (Excel, Word, Access, PowerPoint), Akamai, Checkpoint, Black Data Processing Associates (2011-2014), Star Alliance (2010-2014), North Carolina, Insurance License (2016-2017)

Affiliations

  • Member of Omega Psi Phi Fraternity INC.

Timeline

Associate Infrastructure Engineer

Truist
07.2021 - Current

Digital Support

BB&T
07.2019 - 07.2021

Desktop Support

Core Vantage
01.2019 - 06.2019

Correctional Officer

North Carolina Department of Public Safety
08.2017 - 01.2019

Master of Science in Information Technology - Project Management, Data Warehousing, Big Data Analytics

North Carolina Agricultural and Technical State University

Bachelor of Science in Computer Information Systems - undefined

Livingstone College

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Gary Powell Jr.