Gary Raper
Hazen
Summary
Dedicated Senior Lead Technician with proven experience in managing inventory and executing FTTH installations. Known for excellent communication skills and attention to detail, contributing to seamless project execution and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Network Technician/Senior Lead Technician
Brightspeed
Carlisle, AR
03.2020 - Current
- Managed inventory procurement and stock oversight for OSP materials to ensure operational efficiency in 11 FTTH exchanges.
- Executed installation of FTTH services to enhance connectivity for residential and commercial clients.
- Coordinated with team members to address and resolve fleet-related downtime, ensuring operational continuity.
- Facilitated resolution of minor complaints from crew and customers to enhance operational efficiency.
- Reviewed maps and guided development of new fiber routes to enhance project oversight.
- Applied knowledge of internet connectivity solutions to enhance service delivery from copper broadband to FTTH.
Network Technician
Brightspeed
Carlisle, AR
01.2015 - Current
- Configured and maintained central office broadband network equipment, including Calix E7 and Calix C7 systems.
- Performed routine inspections and repairs on copper serving broadband network devices to ensure optimal performance.
- Applied knowledge of ADSS and shielded fiber to enhance network reliability and performance.
- Utilized fiber optic tools, including fusion splicer and OTDR light meter, to execute network repairs and maintenance.
- Installed and maintained 10G services for FTTT using Ciena 3926 and RAD2i equipment.
Customer Service Technician
Brightspeed
Carlisle, AR
10.2003 - Current
- Engaged with customers directly to address inquiries and resolve issues.
- Diagnosed and resolved copper-related issues impacting broadband services.
- Utilized knowledge of cable prints to enhance operational efficiency and accuracy.
Education
High School Diploma -
Hazen High School
Hazen, ARNo Degree -
University of Central Arkansas
Conway, ARSkills
- Hardware installation
- Network configuration
- Network troubleshooting
- Decision-making
- Cabling infrastructure
- Excellent communication
- Troubleshooting skills
- Problem-solving abilities
- Attention to detail
- Teamwork
- Problem-solving
Timeline
Network Technician/Senior Lead Technician
Brightspeed
03.2020 - Current
Network Technician
Brightspeed
01.2015 - Current
Customer Service Technician
Brightspeed
10.2003 - Current
High School Diploma -
Hazen High School
No Degree -
University of Central Arkansas