Joelle Prado
Bryan,TX
Summary
Dynamic Senior Network Technician with extensive experience at FIBERTOWN Data Center, excelling in network troubleshooting and proactive maintenance. Spearheaded a successful data center migration, enhancing operational efficiency and security. Proven leader with strong problem-solving skills, dedicated to improving service quality and team performance through effective training and support.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
20
20
years of professional experience
Work History
Senior Network Technician |||
FIBERTOWN Data Center
11.2016 - 04.2025
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Spearheaded successful migration to a new data center, minimizing disruptions to business operations.
- Enhanced security with regular system audits and updates, reducing vulnerabilities.
- Reduced downtime and increased productivity through proactive network maintenance and troubleshooting.
- Improved network efficiency by designing and implementing infrastructure upgrades.
- Led team of junior technicians in maintaining, troubleshooting, and repairing complex network systems, enhancing overall department knowledge and capabilities.
- Boosted service quality by providing timely technical support to end-users on various networking issues.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Troubleshot hardware and software to determine and rectify network problems.
- Maintained thorough understanding of local area and wide area networking and components.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Designed and evaluated WAN and LAN connectivity technologies.
Security Manager
Executive Security Systems Inc.
03.2007 - 05.2017
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Coordinated protective service operations with other emergency response agencies.
Operator/Forge Operator
Grant Prideco Inc
05.2005 - 03.2007
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Education
No Degree - Information Technology
Blinn College
Bryan, TXSkills
- Network troubleshooting
- IP addressing
- VPN configuration
- Wireless networking
- Hardware installation
- Data center management
- Network design
- Routing protocols
- Local area networks
- VoIP systems
- Remote Access solutions
- Disaster recovery
- Switching technologies
- Network cabling
- Virtualization technologies
- Wide-area networks
- Quality of service
- Network monitoring
- Firewall configuration
- Network documentation
- Networking hardware installation
- Network configuration
- Preventive Maintenance
- Software configuration
- Network engineering
- Switches and routers
- Helpdesk administration
- LAN configuration
- Switch installation
- Cable termination
- Network installation
- Telephone technical support
- Problem-solving
- Attention to detail
- System upgrades
Timeline
Senior Network Technician |||
FIBERTOWN Data Center
11.2016 - 04.2025
Security Manager
Executive Security Systems Inc.
03.2007 - 05.2017
Operator/Forge Operator
Grant Prideco Inc
05.2005 - 03.2007
No Degree - Information Technology
Blinn College
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