GARY ROBERTS
Ambassador
Dayton,TN
Summary
20 plus years' experience managing complex assignments, tight deadlines, while striving to create a very positive customer experience. Highly analytical thinker with demonstrated skill for identifying, scrutinizing, improving, and streamlining complex work processes. Resourceful team player who excels at building trusting relationships with customers and colleagues. Self-motivated and results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Agile leader practiced at tackling complex, multi-stakeholder projects by applying manageable, attainable frameworks. Keen to dissect overwhelming tasks into digestible components through careful examination of business goals and judicious implementation of available resources.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Ambassador
National Association Of Christian Athletes
Dayton, TN
01.2023 - Current
- Work with Operations Manager and NACA Director in leading operations daily
- Engage in public forums and meetings to promote the organization and build meaningful relationships
- Develop and lead annual fundraising process for organization
- Develop quarterly and annual donor reports for Board of Trustees
- Speak at events as needed such as 1st Lead U leadership conference, annual NACA National Tournaments, and annual Men's Retreat
- Oversee leadership development with staff and counselors
- Arrange public appearances, volunteer opportunities, and community events to increase organizational awareness and promote goodwill
- Collaborated with local media outlets to generate positive press coverage for key initiatives and events.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Implementation Manager
Mutual of Omaha
Omaha, NE
01.2021 - 01.2023
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments
- Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates
Onboarding Specialist
Unum
Chattanooga, TN
01.2011 - 01.2021
- Organized and maintained confidential records for customer files, health records, and protected information
- Oversaw necessary onboarding activities, addressing questions to speed up process
- Maintained applicant profiles and information in applicant tracking system
- Planned and presented training and mentoring to new team members
- Communicated with customers often to maintain engagement during implementation process
- Collaborated with different staff and management to facilitate department-specific onboarding
- Led professional and thorough orientation sessions, introducing new customers to key product information
Disability Rating Specialist
Unum
Chattanooga, TN
01.2008 - 01.2011
- Quote, rate, and issue new and renewal disability insurance policies
- Serve as a resource to the Field Sales Team and Underwriting for high priority rushes and error resolution
- Lead communication and activities between internal and external partners to create a controlled environment for processing Multi-Life sales
- Maintained performance reviews with rating of 'Strong' and average quality scores of 98%
- Followed all company policies and procedures to deliver quality work
Senior Contracts Specialist
Unum
Chattanooga, TN
01.2000 - 01.2008
- Responsible for the full cycle of agent licensing and contracting in accordance with Federal, State and Corporate guidelines
- Subject Matter Expert fielding questions and resolving agent licensing and appointment errors so commissions could be paid
- Performed hierarchy/commission audits for agents and agencies
- Solely completed project allowing more than $600 thousand in commissions to paid out to agents and resolved from the books
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Receiving Manager/Purchasing
Kinro Inc
Dayton, TN
01.1996 - 01.2000
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory
- Organized storage areas to maximize movement efficiency and minimize labor
- Supervised warehouse team, including schedule management, training, and task delegation
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Enhanced performance of receiving dock associates through training, guidance and motivation
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
Education
Associate of Science - Business Management
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Rhea County High School
Evensville, TN 08.1991 - 05.1995
Skills
Analytical and Critical Thinking
undefinedActivities and Awards
- Rhea County United Way - Board of Trustees
- Active in Dayton Chamber of Commerce and Rhea Economic Tourism Council
- Unum Leadership Award Recipient
- Service Excellence Award Winner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Ambassador
National Association Of Christian Athletes
01.2023 - Current
Implementation Manager
Mutual of Omaha
01.2021 - 01.2023
Onboarding Specialist
Unum
01.2011 - 01.2021
Disability Rating Specialist
Unum
01.2008 - 01.2011
Senior Contracts Specialist
Unum
01.2000 - 01.2008
Receiving Manager/Purchasing
Kinro Inc
01.1996 - 01.2000
High School Diploma -
Rhea County High School
08.1991 - 05.1995
Associate of Science - Business Management
Chattanooga State Community College
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