Gary Sandlin
Albuquerque,NM
Summary
Service Manager with a strong focus on workflow optimization and standard operating procedures. Demonstrated ability to resolve complaints effectively, leading to improved operational efficiency. Consistently enhances customer satisfaction through strategic process improvements.
Overview
31
31
years of professional experience
Work History
Service Manager
Garcia Alfa Romeo Of Albuquerque
Albuquerque, New Mexico
07.2019 - Current
- Streamlined daily operations and workflow of service department to enhance efficiency.
- Trained and mentored service staff in effective customer service practices.
- Developed and implemented standard operating procedures for service tasks.
- Resolved customer complaints with effective solutions to improve satisfaction.
Service Manger & Parts Manger
Garcia Smart Center Albuquerque
Albuquerque, New Mexico
12.2007 - 07.2019
- Oversaw daily operations and service delivery for Garcia Smart Center.
- Resolved customer complaints to improve satisfaction levels.
- Monitored inventory and ordered supplies to ensure availability.
- Hired and trained service department staff to enhance performance.
Master Technician
Garcia Infiniti Of Albuquerque
Albuquerque, New Mexico
07.2004 - 12.2007
- Executed troubleshooting and diagnostic procedures to identify malfunction sources.
- Consulted service and maintenance manuals for accurate repairs and diagnoses.
- Trained employees on efficient repair methods and maintenance services.
- Conducted repairs on major vehicle models to ensure compliance with safety specifications.
Master Technician
Garcia Honda
Albuquerque, New Mexico
12.1994 - 07.2004
- Evaluated vehicle schematics to determine necessary parts and facilitate ordering.
- Executed troubleshooting and diagnostic procedures to identify malfunctions.
- Completed repairs and maintenance on major vehicle models, ensuring compliance with safety specifications.
- Conducted test drives pre- and post-repair to verify optimal vehicle performance.
- Reviewed service and maintenance manuals to guide repairs and diagnostics.
- Maintained certifications while completing ongoing training on systems and components.
- Trained apprentice technicians to enhance skill development.
Education
Associate of Applied Science - Automotive & Diesel Technology
Universal Technical Institute
Phoenix, AZ10-1990
Skills
- Workflow optimization and process improvement
- Standard operating procedures
- Complaint resolution strategies
- Staff training and coaching
- Inventory management techniques
- Vehicle diagnostics
Accomplishments
Awarded Top Tech By American Honda
Timeline
Service Manager
Garcia Alfa Romeo Of Albuquerque
07.2019 - Current
Service Manger & Parts Manger
Garcia Smart Center Albuquerque
12.2007 - 07.2019
Master Technician
Garcia Infiniti Of Albuquerque
07.2004 - 12.2007
Master Technician
Garcia Honda
12.1994 - 07.2004
Associate of Applied Science - Automotive & Diesel Technology
Universal Technical Institute