NICHOLAS CUSHING
ALPHARETTA,GA
Summary
Strategic sales and operations professional with experience managing multi-million-dollar business operations, asset portfolios, and high volume customer transactions in a fast paced dealership environment. Proven ability to analyze performance data, manage operational KPIs, and collaborate across departments to drive revenue growth and operational efficiency. Responsible for operations supporting 200–350 monthly unit sales, $500K–$900K monthly gross profit, and oversight of $8M+ in assets. Known for strong leadership presence, analytical problem solving, and the ability to implement scalable business processes that improve performance and customer outcomes.
Overview
6
6
years of professional experience
Work History
Service Manager
Angela Krause Ford Lincoln
Alpharetta, GA
08.2025 - Current
- Lead operations for a 60+ employee service department processing ~1,900 repair orders per month, ensuring operational efficiency and high service standards.
- Manage service operations generating $500K–$900K in monthly gross profit, overseeing workflow optimization, staffing, and performance management.
- Implement KPI tracking and performance analytics to identify operational bottlenecks and improve service throughput.
- Develop training initiatives that improve team productivity, technician performance, and customer satisfaction metrics.
- Coordinate cross-functionally with sales, parts, and operations teams to maximize service capacity and customer retention.
Internal and Mobile Service Manager
Angela Krause Ford Lincoln of Alpharetta
Alpharetta
07.2024 - 08.2025
- Managed Ford/Lincoln Mobile Service program, coordinating technicians and service operations to expand off-site service offerings and improve customer accessibility. 5 Full vans and over 300 appointments per month
- Managed all Internal Servicing, coordinating technicians and sales team to have absolute communication and quick workflow between departments.
- Designed and implemented customer service workflows that improved operational efficiency and service execution across departments.
- Built internal reporting systems and dashboards to track service trends, customer demand, and operational KPIs.
- Collaborated with multiple internal departments to ensure alignment between service operations, customer expectations, and company objectives.
Inventory Manager
Angela Krause Ford Lincoln
Alpharetta, GA
11.2023 - 07.2024
- Managed dealership inventory portfolio exceeding 1,000 vehicles valued at over $8M in assets, maintaining full operational oversight and accountability for inventory accuracy, reporting, and compliance audits.
- Led all inventory and asset audits, ensuring financial accuracy and operational compliance across vehicle inventory, documentation, and asset management processes.
- Optimized inventory management processes using data analysis and performance tracking, improving visibility into vehicle movement, stock levels, and operational metrics.
- Implemented enhanced tracking and reporting systems that increased inventory accuracy and operational transparency across departments.
- Analyzed sales and inventory performance data to identify demand trends and support pricing, purchasing, and stocking strategies.
- Coordinated cross-functionally with suppliers, sales leadership, and operations teams to maintain optimal inventory availability and support revenue targets.
Manager of Loaner Program
Angela Krause Ford Lincoln of Alpharetta
Alpharetta, GA
08.2022 - 11.2023
- Researched and launched a new system pertaining to managing and tracking vehicle information, accounting and billing, maintenance, and online contracts
- Managed and scaled dealership loaner fleet operations from 90 to 140 vehicles (+55% capacity) to support increased service demand.
- Introduced standardized processes that improved asset management, reduced losses, and increased operational accountability.
- Developed reporting systems to track fleet utilization and operational performance.
Assistant to General Sales Manager
Angela Krause Ford Lincoln of Alpharetta
Alpharetta, GA
06.2020 - 08.2022
- Created reports and documents as requested by the sales manager
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Monitored inventory levels to ensure product availability and accuracy of inventory records
Education
BBA - Management Information Systems
Kennesaw State University
Kennesaw12-2022
Skills
- Customer service driven and customer attention
- Process Improvement & Workflow Design
- Microsoft Excel (Advanced)
- Operational Dashboards & Reporting
- Data Analysis & Performance Tracking
- Process Automation & Workflow Optimization
- Customer Experience & Retention
- Cross-Department Collaboration
- Environmental communication
LANGUAGES
English
French
Timeline
Service Manager
Angela Krause Ford Lincoln
08.2025 - Current
Internal and Mobile Service Manager
Angela Krause Ford Lincoln of Alpharetta
07.2024 - 08.2025
Inventory Manager
Angela Krause Ford Lincoln
11.2023 - 07.2024
Manager of Loaner Program
Angela Krause Ford Lincoln of Alpharetta
08.2022 - 11.2023
Assistant to General Sales Manager
Angela Krause Ford Lincoln of Alpharetta
06.2020 - 08.2022
BBA - Management Information Systems
Kennesaw State University
INTERNSHIPS
- Information Systems Capstone Project at Manhattan Associates, Marietta August 2022 — December 2022
- Developed an API that connected the web application with 3rd party services and enabled the exchange of data in real-time
- Collaborated with cross-functional teams to identify customer requirements and develop technical solutions
- Implemented a responsive design that ensured the web application was accessible on all devices
- Utilized object-oriented programming (OOP) principles to improve code readability and maintainability