Gary Schoen
Highlands Ranch,CO
Summary
I am an energetic multi-talented sales professional with 30+ years of Inside sales and account support experience who is ambitious and willing to learn. Successful in multifaceted projects, building and maintaining strong working relationships, and forecasting the needs of both coworkers and customers. An individual who strives to improve skills, continue learning, analyze problems, be direct in communication, and formulate solutions.
Overview
38
38
years of professional experience
Work History
Inside Channel Account Manager
Lumen Technologies
Denver, CO
10.2001 - 11.2023
- Assist business partners in all aspects of the sales cycle (DIA, IPVPN, SDWAN, SASE, Managed Security, Edge Cloud, VOIP
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with colleagues in other departments to address customer concerns and provide alternative solutions
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Developed strategies for increasing sales volume.
Telemarketing Project Manager
MCI Worldcom
Denver, CO
08.1994 - 09.2023
- Directed and coordinated various telemarketing campaigns business customers for DSL and Long Distance.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained customer database, ensuring accuracy of data entry and regular updates.
- Organized weekly training sessions for agents to review products, services, and best practices.
Account Manager Prepaid Calling Cards
MCI Worldcom
Denver, CO
09.1998 - 10.2001
- Responsible for providing various prepaid Calling card products and services for several large retail chains throughout Minnesota (Meijer, Dollar General and Target.
- Maintain adequate product inventory, provide monthly sales and analysis and purchasing trends.
- Researched competitor offerings and strategies in order to gain insights into how they are approaching their own channel programs.
Supervisor Small Business Customer Service
MCI Worldcom
Denver, CO
06.1991 - 08.1994
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Guided employees in handling difficult or complex problems.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Researched and prepared reports required by management or governmental agencies.
Small Business Account Support Specialist
MCI Worldcom Communications
Denver, CO
05.1988 - 05.1991
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Account Support Specialist
AT&T Communications
Basking Ridge, NJ
11.1985 - 05.1988
- One of 12 members supporting the State of New Jersey account, primarily the Merlin PBX phone system at all state and local government locations.
- Processed customer inquiries and purchase orders and provided availability and in-depth information on products and shipping details.
- Updated existing documentation related to account support operations on a regular basis.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelor of Science - Physical Education Teaching
West Virginia University
Morgantown, WV05.1985
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ05.1981
Skills
Proven ability to collaborate as a team player, driving initiatives across diverse work streams to successfully execute client deliverables
Possesses a keen business acumen, coupled with exceptional problem-solving and analytical skills
Excellent communication and organizational skills, ensuring effective interaction with clients and colleagues
Flexible and adaptable in dynamic and fast-changing Voice and Data environments
Advanced Salesforce experience
Proficient in Word, Excel, PowerPoint, and Outlook
Personal accountability is a cornerstone, ensuring ownership and responsibility for tasks and outcomes
Affiliations
- Enjoy all things outdoors at elevation.
- Family genealogy.
- Home restoration projects.
- All things aviation and science.
- Support clean ocean movement (4oceans.com)
Timeline
Inside Channel Account Manager
Lumen Technologies
10.2001 - 11.2023
Account Manager Prepaid Calling Cards
MCI Worldcom
09.1998 - 10.2001
Telemarketing Project Manager
MCI Worldcom
08.1994 - 09.2023
Supervisor Small Business Customer Service
MCI Worldcom
06.1991 - 08.1994
Small Business Account Support Specialist
MCI Worldcom Communications
05.1988 - 05.1991
Account Support Specialist
AT&T Communications
11.1985 - 05.1988
Bachelor of Science - Physical Education Teaching
West Virginia University
High School Diploma -
North Brunswick Township High School
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