Gary Stout
Conway,SC
Summary
I have worked in both retail and community phamacies. My strengths are customer service, building pharmacy volume and counseling patients. I am very outgoing and strive on helping others,
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Magdy Hanna
03.2023 - Current
- Enhanced customer satisfaction through timely prescription processing and medication counseling.
- Collaborated with healthcare professionals to provide optimal patient care and improve medication therapy outcomes.
- Contributed to company-wide initiatives aimed at improving overall efficiency and customer service standards in the organization.
- Influenced positive change within the organization through participation in company-wide committees and task forces focused on various operational, clinical, and cultural initiatives.
- Developed staff scheduling strategies to maintain adequate coverage during peak hours while minimizing overtime costs.
- Addressed patient complaints effectively, resolving issues promptly while maintaining professionalism at all times.
- Achieved increased revenue by expanding product offerings and promoting pharmaceutical services within the community.
- Managed a team of pharmacy technicians, providing training and support to optimize performance and productivity.
- Participated in continuing education opportunities to stay abreast of industry trends, legislation changes, and best practices in pharmacy management.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Retail Pharmacy Manager
CVS Pharmacy
04.2009 - 03.2023
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
Education
Bachelor of Science - Pharmacy
University of South Carolina - Columbia
Columbia, SC12.1987
Skills
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Patient education and counseling
Certification
I have been a certified immunizing pharmacist for over twenty years. I am also certified in CPR and First Aid Rescue. I love pharmacy because it involves helping others.
Timeline
Pharmacy Manager
Magdy Hanna
03.2023 - Current
Retail Pharmacy Manager
CVS Pharmacy
04.2009 - 03.2023
Bachelor of Science - Pharmacy
University of South Carolina - Columbia
I have been a certified immunizing pharmacist for over twenty years. I am also certified in CPR and First Aid Rescue. I love pharmacy because it involves helping others.
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