GARY TASCHYAN

• Serve as the first point of contact for all IT-related issues for 170 users, ensuring prompt and effective resolution.
• Provide timely and efficient support for all employee requests via Jira, maintaining high levels of user satisfaction.
• Oversee hardware provisioning for all new hires, including setup and IT orientation to ensure a seamless onboarding experience.
• Manage and track IT inventory through Quickbase, regularly auditing stale records and validating assets via asset tags and serial numbers.
• Lead laptop vulnerability remediation, ensuring company-wide security compliance through Qualys.
• Document and execute termination access procedures, maintaining a comprehensive audit trail for all separation checklist items.
• Upgrade and maintain company equipment, including laptops, docking stations, monitors, and home office setups, ensuring optimal performance.
• Administer and manage various IT platforms and dashboards including: Microsoft 365 Admin Centers, SharePoint, ProofPoint, Okta, CrowdStrike, Meraki Dashboard, Qualys, Calltower, NinjaOne, Intune, Azure Host Pools, Yodeck, Verkada, etc.

• Control and resolve daily help-desk issues of over 150 end users spread across 12 different branches
• Work closely with CEO on new concepts to better improve company workflow
• Oversee projects with IT department and delegate tasks accordingly for efficient completion
• Creating new security groups in Active Directory

Projects

• Re-evaluation of all company cellphones and working with provider reps (ATT/Verizon) to work out new contract saving the company thousands of dollars per month by migrating over to 1 provider
• Set up and deployed new company cellphones to 150+ users (email/MDM/signature)
• Migrate users to Office 365 from IMAP and manage product licenses on Microsoft Admin center
• Relocated all company time clocks to cloud version of timekeeping system across 15 client locations.