Gary Tejada
Spring,USA
Summary
Dynamic professional with extensive experience in project management, account management, sales, customer service, and team leadership. Proven ability to drive business growth, enhance operational efficiency, and build strong customer relationships. Adept at innovative problem-solving, strategic planning, and motivating teams to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Account Manager
TruGreen
Houston, TX
07.2024 - Current
- Renewed existing accounts by building relationships with clients.
- Established strong relationships with decision-makers and influencers within client organizations.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Addressed customer questions and concerns regarding products and services.
- Developed pricing models for various products and services based on market conditions.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Negotiated contracts with clients to maximize revenue potential.
- Generated leads through cold calling activities.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
Project Manager
Serenity Roofing
03.2023 - Current
- Conducted comprehensive roof inspections, including 10x10 shingle testing, ensuring accurate documentation and client satisfaction
- Captured detailed photos and documentation, leading to a 30% increase in approved insurance claims
- Guided clients through insurance claims processes, clarifying deductible terms and addressing inquiries effectively
- Generated $150,000 in sales revenue within the first year through effective door-to-door sales and customer engagement
Senior Store Manager
GNC
02.2010 - 02.2023
- Boosted customer retention by 40% through personalized product recommendations tailored to individual needs
- Achieved recognition as the top sales associate for six months, outperforming peers across 3,000 stores
- Increased store revenue by 25% by streamlining operations, improving employee training, and enhancing product marketing strategies
- Managed daily operations, including employee scheduling, payroll processing, inventory control, and financial transactions
- Mentored and developed team members, achieving a 95% employee retention rate
Operations Manager
MillerCoors
01.2007 - 12.2011
- Reduced daily work hours by 28% by implementing efficient process workflows.
- Improved warehouse efficiency by optimizing inventory planning and materials procurement processes.
- Consistently exceeded operational targets, contributing to a 20% reduction in operational costs.
- Designed and implemented a new logistics strategy, increasing on-time deliveries by 15%.
Education
Bachelor -
University of South Carolina
Columbia, SC05-2003
Skills
- Project development
- Systems implementation
- Feasibility analysis
- Project tracking
- Workforce training
- Workflow planning
Languages
Spanish
Professional
English
Professional
Timeline
Account Manager
TruGreen
07.2024 - Current
Project Manager
Serenity Roofing
03.2023 - Current
Senior Store Manager
GNC
02.2010 - 02.2023
Operations Manager
MillerCoors
01.2007 - 12.2011
Bachelor -
University of South Carolina