Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Gary Thompson

Shop Foreman
San Antonio,Texas

Summary

Talented Shop Foreman with 37 years of European Automotive experience. Keeps team members on-task to optimize workflow and meet customer deadlines. Experienced in training, coaching and motivating employees. History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities. Dedicated shop professional familiar with leading teams, operating equipment and managing materials to support shop operations. Committed to service excellence and safely completing all tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Shop Foreman

Goose Automotive
09.2021 - Current
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of 6 technicians and shop professionals.
  • Oversaw maintenance and repair of shop equipment.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Supervised ongoing daily production phases.
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Worked with technicians to assist diagnostic and troubleshooting procedures to find and identify root causes of technical issues causing production slow down.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Delegated and supervised vehicle repair work to technicians.
  • Ascertained reasons for vehicle recheck to determine course of action, whether training or teaching was needed in each circumstance.

Service Manager

EuroCar OC - Exotic Car Sales
05.2019 - 09.2021
  • Met with customers to discuss service needs and offer available solutions.
  • Coordinated with 4 other departments to maintain streamlined and productive workflow.
  • Resolved customer complaints in professional and timely manner.
  • Monitored inventory levels and placed orders to replenish stock.
  • Controlled resources and assets for Service Department. Purchased all needed items for service and repair of sales vehicles and customer vehicles.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained records of service transactions and parts invoices for accounting department generated through service department.

Team Leader /Master Automotive Technician

Gustafson Brothers Automotive
05.2016 - 05.2019
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Trained and coached 4 junior employees on procedures for completing various types of repairs and maintenance on cars.
  • Inspected suspension damaged vehicles to estimate repairs needed for Body shop.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Supervised 4 team members to confirm compliance with set procedures and service requirements.

Education

High School Diploma -

Mission Viejo High School
Mission Viejo, CA
05.2001 -

Automotive Mechanics

Arizona Automotive Institute
Glendale, AZ

Skills

    Fabrication Skills

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Certification

ASE Certified Master Technician

Additional Information

After 37 years in a business that I still love, I am now seeking to optimize my skill set for an employer in a management or supervisory position . Throughout my career, I have held various roles, including Service Manager, Assistant Service Manager, Team Leader, Service Technician, Trainer, and Service Writer . These diverse experiences have provided me with a well-rounded view of our industry from all angles . Unlike many professionals, I've had the privilege of understanding the intricacies of our field through these different lenses.

Financially , I've been able to contribute significantly to my employers by leveraging my expertise in these roles. Now, I aim to further enhance my abilities by combining the knowledge I've gained over the years as an automotive service professional . I am eager to bring my skills and insights to a team that values a dedicated and valuable asset .

Timeline

Shop Foreman

Goose Automotive
09.2021 - Current

Service Manager

EuroCar OC - Exotic Car Sales
05.2019 - 09.2021

Team Leader /Master Automotive Technician

Gustafson Brothers Automotive
05.2016 - 05.2019

High School Diploma -

Mission Viejo High School
05.2001 -

Automotive Mechanics

Arizona Automotive Institute
Gary ThompsonShop Foreman