Dynamic Inside Sales and Account Management Professional with over 20 years of experience and a proven strategic track record of success across multiple industries, A team player with strong interpersonal and communication skills. Well organized and able to mult-task in fast paced environments.
Coordinated student admissions processes and maintained application records.
Assisted potential students with enrollment inquiries and program information.
Developed and implemented efficient scheduling for admissions interviews.
Facilitated campus tours for prospective students and their families.
Organized recruitment events to attract new applicants to training programs.
Coordinated with admission team to schedule admission and recruitment programs.
Prepared reports for senior management regarding admissions trends or outcomes.
Developed and implemented strategies to improve the admissions process.
Inside Sales/Account Manager
Really Good Stuff, LLC
01.2015 - 01.2018
Successfully managed 2000 assigned Account territories nationwide by building rapport with a focus on K-8 Educational solutions.
Increased quarterly sales by 50%. By making 100 plus warm and cold calls daily and excellent time management.
Grew client base by 15% each quarter resulting in a strong book of business.
Helped to develop new strategies with Salesforce tools that resulted in saving the Detroit Public School system 30% quarterly on Educational Classroom solutions.
Organized with Sales Support and Logistics to setup, stage and present to potential clients at Nationwide Trade shows.
Inside Sales Representative
Grapeswine Inc.
01.2014 - 01.2015
Advised and consulted clients on key wine vintage releases, using research to educate and sell to their specific palates.
Responsible for rapport building through comprehensive rotational phone calls both inbound, out bound and face to face meetings.
Successfully met and increased quarterly sales goals by 60% in my assigned base.
Organized with teammates on high level client-based events to promote local and national sales.
Inside Sales/Customer Service Manager
Premier Internet Communications, Inc.
01.2012 - 01.2014
Managed a team of 10 Inside Sales and Customer Service Representatives.
Implemented new strategic alignments to our national territories which resulted incremental quarterly sales growth.
Developed new partnerships with fortune 500 financial lending institutions that were the driving force behind our platform solutions success.
Used exceptional sales and customer service training tools that resulted in highly successful promotion of company's risk mitigation LOS platform to new and existing Clients.
Marketing/Membership Sales Director
Direct Buy
01.2011 - 01.2014
Managed company's membership retention program.
Generated new clients through in call center setting, making out bounds calls to engage interest and to schedule face to face meetings.
Implemented PowerPoint presentations to demonstrate cost savings solutions which resulted in closing new membership sales.
Instrumental in developing new strategic thinking procedures that contributed directly to 50% revenue growth in the first two years.
Senior Project Manager
Knowledge Systems and Research
01.2000 - 01.2011
Managed a fast-paced call center including 10 supervisors and 100 plus call center representatives.
Coordinated, managed and developed call center reports and training protocols to increase customer satisfaction and retention.
Interacted directly with client to review aggregate findings that influenced industry investment strategies.
Worked closely with the Marketing team to develop new client opportunities across all Vertical markets.
Education
High School Diploma -
Kings Mountain Senior High School
Logistics and Management Training
Naval Academic School
MS, US
Skills
Microsoft Office Suite
Adobe Reader
Salesforce
HTML
Social Media Platforms
Linus Red Hat Cfmc CRM
Hubspot
ISO 9003
Accomplishments
CO's Excellence Award, United States Navy, 01/01/81
Good Conduct Service Award, United States Navy, 01/01/84
Presidents Club Award, NEC Business Communications, 01/01/92
Presidents Club Award, NEC Business Communications, 01/01/95