Gary Torgerson
Newport,TN
Summary
Results-driven Dealer Technical Services Manager with a proven track record in customer relationship management and service department operations. Expertise in workflow optimization and automotive diagnostics, enhancing client satisfaction across 28 dealership locations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shop Foreman
Ted Russell Nissan
Knoxville, TN
05.2025 - 12.2025
- Supervised daily operations and workflow in a busy automotive service environment.
- Coordinated scheduling for technicians to optimize service department efficiency.
- Trained new employees on shop policies, safety protocols, and technical procedures.
- Ensured compliance with safety regulations and company standards in the shop.
- Assisted in troubleshooting complex vehicle issues alongside experienced technicians.
- Facilitated communication between service advisors and technicians for effective service delivery.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Identified areas for improvement within the shop to increase efficiency levels.
- Conducted regular meetings with staff members to discuss progress towards completion of projects.
- Prepared and reviewed work orders, ensuring accuracy and clarity.
- Provided customer service, addressing inquiries and resolving complaints.
Dealer Technical Services Manager Southeast Region
Nissan North America, Inc.
Nashville, TN
08.2006 - 03.2025
- Driving performance, technical excellence, and customer satisfaction across 28 Nissan and Infiniti dealership locations.
- Worked closely with technicians and dealerships to resolve customer concerns, troublesome car repairs, and improve customer satisfaction.
- Established goals, objectives, policies, procedures, and standards of performance for selected dealerships in the region.
- Created and maintained relationships with key customers and dealerships.
- Maximized branch revenue by optimizing daily operations.
- Led technical problem-solving efforts for escalated automotive repair cases, ensuring accurate and efficient resolutions.
- Participated in BBB hearings as an expert technical witness, providing expert insight into automotive repair disputes.
- Conducted post-collision vehicle inspections to assess damage and determine the cause.
Education
Automotive Technology -
Eveleth Technical College
Eveleth, MNHigh School Diploma -
Mesabi East High School
Aurora, MNSkills
- Customer Relationship Management
- Team Leadership and Staff Training
- Service Department Operations
- Work Flow Optimization and Process Improvement
- Service Performance Metrics and KPI's
- Automotive Diagnostics and Repair Oversight
- OEM Repair Standards and Procedures
- Client Satisfaction and Retention Strategies
Certification
Nissan Master Certified
Infiniti Certified
Ford Certified
ASE Master Certified
ASE L1 Certified
Accomplishments
US Army Veteran-American Freedom Medal
Timeline
Shop Foreman
Ted Russell Nissan
05.2025 - 12.2025
Dealer Technical Services Manager Southeast Region
Nissan North America, Inc.
08.2006 - 03.2025
Automotive Technology -
Eveleth Technical College
High School Diploma -
Mesabi East High School