Open To Work
Gary Ybarra
Roseville,CA
Work Preference
Summary
Results driven professional with over 26 years of customer service experience. Highly adaptable, personable and focused to exceed customer satisfaction and contribute to company success.
Overview
32
32
years of professional experience
Work History
Associate Identity Services Analyst
Adventist Health
Roseville, CA
11.2018 - Current
- Responds to provisioning and access requests promptly and courteously.
- Uses the provisioning toolset to provide appropriate access.
- Assists the customer as needed with access questions and provides the necessary education to facilitate problem resolution.
Information Systems Technician
Royal Electric Company
Sacramento, CA
07.2018 - 11.2018
- Provide internal and field support to various aspects of installation, troubleshooting, and other technological activities.
Service Desk Operator
Gap Inc.
Rocklin, CA
08.2017 - 07.2018
- Provide IT Support to internal customers.
- Effectively manage multiple calls at a time when calls are queued or tickets needs to be followed up on.
- Advanced skills using softball tools such as Microsoft Outlook, Word, Excel, Powerpoint, Visio, Adobe.
Associate IT Analyst
Gap Inc.
Rocklin, CA
09.2015 - 03.2017
- Manage the resolution of high priority incidents.
- Identified inefficiencies within internal processes and facilitated improvements.
- Worked with mgmt and application teams to ensure reoccurring issues are prioritized appropriately.
Project Manager /Project Coordinator
Hewlett Packard
Roseville, CA
03.2011 - 07.2015
- Demonstrated the ability to manage multiple projects simultaneously, while successfully completing projects on time.
- Responsible for working with 8 regional leads and assisted in sales in gaining project resolution.
- Provide weekly updates to 50 plus stakeholders on all projects
Techincal Support / Incident Management /Business Analyst
Hewlett Packard
Roseville, CA
01.1994 - 02.2011
- Team lead responsible for transition of of Tech Support role to Costa Rica - World-wide project.
- Collaborated with IT teams to provide internal / external support
- Resolved many complex and high visibility issues
- Responsible for creating all step by step documentation
- Training lead for all IT. Admin and escalation processes
Skills
- Technical support services
- Customer services
- Customer support services
- Support services
Timeline
Associate Identity Services Analyst
Adventist Health
11.2018 - Current
Information Systems Technician
Royal Electric Company
07.2018 - 11.2018
Service Desk Operator
Gap Inc.
08.2017 - 07.2018
Associate IT Analyst
Gap Inc.
09.2015 - 03.2017
Project Manager /Project Coordinator
Hewlett Packard
03.2011 - 07.2015
Techincal Support / Incident Management /Business Analyst
Hewlett Packard
01.1994 - 02.2011