Summary
Overview
Work History
Education
Skills
Websites
Timeline
Volunteer
GARY A. SALDANA

GARY A. SALDANA

Mental Health Peer Specialist
San Antonio,TX

Summary

Hands-on Peer Support Specialist passionate in supporting others in challenging mental health and substance use disorder situations and achieving recovery successes. Offering more than four years of sobriety and success in helping others reclaim lives through use of a first person approach. Meet every individual where they're. Use own unique soft spoken demeanor to build safe spaces that are conducive to building an authentic trusting peer relationship.

Overview

27
27
years of professional experience

Work History

Certified Mental Health Peer Specialist

Form Communities
09.2021 - Current
  • Enhanced client recovery by providing personalized support and sharing lived experiences.
  • Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
  • Empowered clients by teaching them coping strategies and self-help techniques.
  • Conducted peer-led support groups, fostering a safe and supportive environment for shared learning and growth.
  • Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
  • Mentored new peer support specialists, sharing best practices and modeling effective techniques for supporting diverse client populations.

Salon Receptionist

JCPenny
10.2015 - 05.2021
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
  • Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.

Online Support Team Leader

Wachovia/Wells Fargo
05.2007 - 11.2010
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

National Accounts Manager

Citibank
10.1997 - 02.2004
  • Boosted sales performance by identifying and securing new national accounts.
  • Developed long-lasting relationships with key clients for increased account retention and growth.
  • Expanded market share by implementing strategic sales initiatives and targeting underserved industries.
  • Negotiated advantageous contracts, ensuring profitability and customer satisfaction.

Education

General Studies -

University of Texas At San Antonio

High School Diploma -

Thomas A. Edison High School
San Antonio, TX

Mental Health Peer Specialist Certificate (TCBAP) - Mental Health Peer Specialist

Form Communities - Peer Academy
San Antonio, TX
05.2001 -

Skills

Instills self-advocacy in individuals to make their own choices and decisions

Timeline

Certified Mental Health Peer Specialist

Form Communities
09.2021 - Current

Salon Receptionist

JCPenny
10.2015 - 05.2021

Online Support Team Leader

Wachovia/Wells Fargo
05.2007 - 11.2010

Mental Health Peer Specialist Certificate (TCBAP) - Mental Health Peer Specialist

Form Communities - Peer Academy
05.2001 -

National Accounts Manager

Citibank
10.1997 - 02.2004

General Studies -

University of Texas At San Antonio

High School Diploma -

Thomas A. Edison High School

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GARY A. SALDANAMental Health Peer Specialist