Gary J. Mackey Jr.
San Angelo,TX
Summary
Accomplished Lead Telecommunications Technician with a positive track record at AEP Texas, enhancing network performance and customer satisfaction through expert troubleshooting and innovative solutions. Skilled in fiber optic splicing and fostering team safety, strategic project management and keen listening abilities have significantly reduced downtime and streamlined operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Telecommunications Technician
AEP Texas
09.1996 - Current
- Maintained up-to-date knowledge of industry trends, keeping up-to-date knowledge on new technologies.
- Key role in successful site migrations, managing relocation and setup of telecommunication infrastructure while minimizing disruptions to operations.
- Streamlined internal communication processes with installation and configuration of advanced telecommunication systems.
- Reduced downtime by performing regular preventive maintenance on telecommunications equipment and infrastructure.
- Trained new technicians on all systems used.
- Achieved timely completion of assigned projects through efficient resource allocation and task prioritization.
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Installed and configured new devices and system components.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Maximized customer satisfaction by promptly addressing their concerns regarding telecommunication services.
Education
Associate of Applied Science - Electronics Technology
Laredo College
Laredo05.1996
Skills
- Fiber Optic Splicing
- Network Troubleshooting
- Wireless Networking
- Equipment Installation
- Transport Troubleshooting
- Radio Equipment Troubleshooting
- Manage Projects
- Customer Satisfaction
- Safety Oriented
- Great Listener
Certification
FAA Part 107 Drone Certification
Hobbies
Experienced Drummer
Car restoration
Fishing
Hiking
Timeline
Lead Telecommunications Technician
AEP Texas
09.1996 - Current
Associate of Applied Science - Electronics Technology
Laredo College
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