Malcolm Foster
Paramus,NJ
Summary
Proven Lead Telecommunications Technician with a track record of enhancing network performance and reducing downtime by over 30% at NURisingDigital. Expert in fiber optic splicing and network troubleshooting, with a knack for fostering collaboration across teams. Skilled in equipment installation and maintenance, ensuring high safety and operational standards. Competent Telecommunications Technician bringing 3 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Lead Telecommunications Technician
NURisingDigital
11.2021 - 04.2024
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Expedited issue resolution through effective collaboration with cross-functional teams during high-priority incidents affecting telecommunications services.
- Reduced downtime by performing regular preventive maintenance on telecommunications equipment and infrastructure.
- Demonstrated commitment to safety standards, ensuring proper handling and disposal of hazardous materials used in telecommunications installations.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Responded to service requests during and after business hours.
Associate
WaWa
08.2019 - 02.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
PALCS
Norwood, PA06.2018
Skills
- Fiber Optic Splicing
- Network Troubleshooting
- Wireless Networking
- Equipment Installation
- Performance Testing
- Troubleshooting and repair
- Work order completion
- Installation and maintenance
- Installing equipment
- Documenting activities
- Data cabling installation
Accomplishments
- Supervised team of 5 staff members.
Skill development
In my free time im always working on a new skill to master
Timeline
Lead Telecommunications Technician
NURisingDigital
11.2021 - 04.2024
Associate
WaWa
08.2019 - 02.2021
High School Diploma -
PALCS