Gary Chaffin
Ventura,CA
Summary
Seasoned IT professional based in Ventura, CA, offering over 15 years of high-level network administration expertise. Currently a Service Desk Administrator, I lead troubleshooting efforts on critical issues, oversee hardware procurement, and provide valuable technical guidance to the team. I am a Veteran of the U.S. Army and hold a Bachelor of Science in Information Systems Security earned with Highest Honors. Certified as an HDI Support Center Analyst (HDI-SCA), I am now eager to contribute my extensive technical skills and leadership capabilities to a dynamic IT team. Connect with me on LinkedIn or via email.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Service Desk Administrator
National Veterinary Associates
04.2022 - Current
- Senior role is to be the first escalation for issues the Service desk cannot resolve
- Spearhead troubleshooting efforts on high-priority escalations
- Manage hardware procurement and deployment, from workstations to printers
- Analyze trends and create knowledge-based articles for the Service Desk.
Tier 2 Service Desk Administrator
National Veterinary Associates
09.2017 - 04.2022
- This role would take calls and work tickets from various sites and issues
- Utilize Service Now and Manage Engine for ticketing and documentation
- Proficient in Windows 7, 10, Server 2008r2/2012/2016, Mac OS troubleshooting
- Administration and troubleshooting of MS Office, Exchange, and O365
- Basic network troubleshooting for routers, switches, and connectivity.
IT Technician
Self
12.2016 - 09.2017
- This role was as an independent contractor and I had multiple clients
- Provided IT support to various clients, resolving diverse technical issues
- Conducted PC and Mac cleanup with malware software
- Installed and configured virus protection
- Recovered and transferred data between hard drives
- Installed and ran network cables.
Education
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
Oxnard, CA05.2005
Associate of Science - IT Computer Network Systems
ITT Technical Institute
Oxnard, CA05.2003
Skills
- Technical Support
- Incident Management
- Customer Service
- Documentation
- Security Awareness
- Hardware Support
- Escalation Management
Websites
Military
Combat Medic, United States Army, August 1993 – February 1997
Certification
HDI Support Center Analyst (HDI-SCA)
Timeline
Senior Service Desk Administrator
National Veterinary Associates
04.2022 - Current
Tier 2 Service Desk Administrator
National Veterinary Associates
09.2017 - 04.2022
IT Technician
Self
12.2016 - 09.2017
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
Associate of Science - IT Computer Network Systems
ITT Technical Institute
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