Gary Chaffin
Ventura,CA
Summary
Experienced and knowledgeable information technology professional with 15+ years’ experience seeks to contribute my training and acquired skills to a fast paced and fun IT team. Resourceful Service Desk Administrator known for good productivity and efficient task completion. Possess strong technical troubleshooting abilities and customer service skills. Excel in problem-solving, communication, and time management, employing these soft skills to navigate complex issues effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Service Desk Administrator
National Veterinary Associates
Agoura Hills, CA
04.2022 - Current
- Troubleshoot on high priority escalations from the Service Desk
- Ordering of hardware from workstations/laptops to printers etc
- Check for trends and create knowledge based articles for future use for the Service Desk
- Provide technical guidance to teammates
- Continuing to complete previous position work as well
Tier 2 Service Desk Administrator
National Veterinary Associates
Agoura Hills, CA
09.2017 - 04.2022
- Helpdesk and Senior Desktop support experience supporting users at all levels
- Ticketing system experience – Service Now / Manage Engine (entering notes, escalations, hand offs, proper documentation)
- Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016
- Troubleshoot and fix issues in multiple Windows OS (XP, Vista, 7, 8, 10) and MACs
- Administration/troubleshoot MS Office (Excel, Word, PowerPoint, Outlook)
- Network/routers/switches (basic troubleshooting - Onsite & remote)
- Basic connectivity/set-up of laptops, PCs, printers, etc
- Active Directory & Exchange, O365
- Knowledge of AVImark & Cornerstone Veterinary Software
- Imaging laptops and workstations with Acronis
- Managing iPads with JAMF
- Company site network refreshes completed
Technician
Self
Ventura, CA
12.2016 - 09.2017
- Work with different clients (business and home) with any type of IT problem
- Clean up PCs, Laptops, and MACs with Malware software
- Run/install virus protection
- Recover data from HD and replace data onto new HD
- Install/run cables for network
- Windows Office (XP, 2003, 2010, 2013, 2016, 365)
Bulk Yard Operator
Diversified Minerals, Inc.
Oxnard, CA
12.2012 - 04.2017
- Load /Unload trucks with powdered cement
- Completed daily inventory sheets
- Assisted IT with installing Aps
- Completed the network cabling of 12 new offices from wall termination to punch panel
Level 1 Help Desk Support Tech
TEKsystems
Thousand Oaks, CA
09.2016 - 03.2017
- Working for Santa Barbara Cottage Hospital (contract)
- Take calls, assign to the correct team, and create ticket
- Resolve basic Tier 1 duties (password reset, add a printer, etc.)
Network Admin/Order Planner
Golf Sales West
Oxnard, CA
03.2005 - 02.2012
- Installed and configured new equipment (printers, PCs, servers, routers, switches, APs)
- Active Directory (created/deleted user accounts and profiles)
- Performed server backups
- Oversaw Nike division of company (shipping, inventory, and IT)
Education
Bachelor of Science - Information Systems Security
ITT Technical Institute
CA09.2005
Associate of Science - Information Technology Computer Network Systems
ITT Technical Institute
CA09.2003
Skills
- Teamwork
- Leadership
- Adaptability
- Conflict Resolution
- Tech Support
- Exchange/Outlook
- MS Office
- Problem Solving
- Security awareness
- Application support
- Software Installation
- Vendor coordination
- Remote Support
- Coaching and Mentoring
Certification
HDI Support Center Analyst (HDI-SCA)
Military Service
United States Army, 08/01/93, 02/01/97
Timeline
Senior Service Desk Administrator
National Veterinary Associates
04.2022 - Current
Tier 2 Service Desk Administrator
National Veterinary Associates
09.2017 - 04.2022
Technician
Self
12.2016 - 09.2017
Level 1 Help Desk Support Tech
TEKsystems
09.2016 - 03.2017
Bulk Yard Operator
Diversified Minerals, Inc.
12.2012 - 04.2017
Network Admin/Order Planner
Golf Sales West
03.2005 - 02.2012
Bachelor of Science - Information Systems Security
ITT Technical Institute
Associate of Science - Information Technology Computer Network Systems
ITT Technical Institute
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