Gary O. Burch Jr
Irmo,SC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Officer
Guaranteed Rate Affinity
Irmo, SC
01.2019 - Current
- Implemented sales strategies that established relationships with realtors and CPAs.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
Mortgage Loan Officer III
Navy Federal Credit Union
Columbia, SC
01.2010 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
Sales Representative
Jim Hudson Toyota
Columbia, SC
01.2009 - 01.2010
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Cold-called leads and closed large number of new sales over several months.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Organized sales paperwork, presented proposals and finalized contracts.
- Trained and mentored new sales representatives.
Sales Representative
Toyota Center
West Columbia, SC
01.2007 - 01.2009
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Cold-called leads and closed large number of new sales over several months.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Organized sales paperwork, presented proposals and finalized contracts.
- Trained and mentored new sales representatives.
- Implemented brand marketing and sales campaigns.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Insurance Producer
Banker’s Life & Casualty
Columbia, SC
01.2006 - 01.2007
- Independent life, health and disability sales and customer service
- Provided solutions for clients; long-term care, health and life
- Provided presentations to potential clients
- Developed and made cold call sales visits
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Education
Diploma -
York High School
Physical Education
University of South Carolina
2006
Skills
- Customer Relations
- Creditworthiness Determination
- Referral Network Development
- Staff Management
- Analytical and Critical Thinking
- Verbal and Written Communication
- Complex Problem Solving
- Process Improvement
- Active Listening and Learning
- Oral and Written Comprehension
- Client Interview
- Product Education
Timeline
Mortgage Loan Officer
Guaranteed Rate Affinity
01.2019 - Current
Mortgage Loan Officer III
Navy Federal Credit Union
01.2010 - 01.2019
Sales Representative
Jim Hudson Toyota
01.2009 - 01.2010
Sales Representative
Toyota Center
01.2007 - 01.2009
Insurance Producer
Banker’s Life & Casualty
01.2006 - 01.2007
Diploma -
York High School
Physical Education
University of South Carolina