GARYON ROSS
Phoenix
Summary
Diligent Claim Associate with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
09.2024 - Current
- Reviewed and assessed insurance claims to determine validity and coverage under policy guidelines.
- Communicated effectively with claimants to gather necessary information and clarify policy details.
- Collaborated with internal teams to streamline claims processing and enhance operational efficiency.
- Utilized analytical skills to evaluate loss reports and facilitate accurate claims settlements.
- Conducted interviews with claimants and witnesses to gather relevant information for claims investigations.
- Managed a high volume of claims efficiently while maintaining attention to detail and accuracy.
Claims Adjuster
State Farm
02.2024 - 08.2024
- Maintained accurate records of claims activities to support compliance and auditing processes.
- Resolved disputes regarding claim settlements through effective negotiation and communication.
- Examined claims forms and other records to determine insurance coverage.
- Identified trends in claims data to recommend improvements in the claims handling process.
Mortgage Loan Officer
Rocket Mortgage
10.2022 - 11.2023
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
- Analyzed customer credit reports to evaluate creditworthiness and risk factors associated with each loan application.
- Worked with clients to identify financial goals and to find ways of reaching those goals.
Fitness Consultant
EOS Fitness
08.2021 - 09.2022
- Created loyal lifelong fans and exercise practitioners by generating leads and working alongside a team that provides assistance and advice provided by the company to those that are interested in our service.
- Ensured cleanliness and safety standards were met at all times throughout the facility.
- Established positive relationships with members by providing friendly customer service.
- Researched new methods for improving overall fitness levels within a variety of populations.
Assistant General Manager
EOS Fitness
02.2021 - 08.2021
- Took over a larger role in customer service within the company and helped delegate a team of counselors that provide a variety of strengths.
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.
Skills
- Small and Large Group Instruction
- Detailed Instruction
- Closing Procedures
- Customer Transactions
- Active Listening
- Customer Service Experience
- Progress Monitoring and Goal Attainment
- Complex Problem-Solving
- Critical thinking
- Claims investigation
- Advanced oral and written communication skills
Certification
MLO License
Property and Casualty License
Timeline
Claims Adjuster
Progressive
09.2024 - Current
Claims Adjuster
State Farm
02.2024 - 08.2024
Mortgage Loan Officer
Rocket Mortgage
10.2022 - 11.2023
Fitness Consultant
EOS Fitness
08.2021 - 09.2022
Assistant General Manager
EOS Fitness
02.2021 - 08.2021