LAMONICA ANDERSON
Dallas,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
3
3
years of professional experience
Work History
Claims Adjuster
State Farm
06.2021 - Current
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Excellent Customer Service and decision-making skills
- Issued payouts to claimants.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Retention Specialist
State Farm
02.2020 - 06.2021
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Political Science
University of Arkansas At Little Rock
Little Rock, AR05.2024
Skills
- Claims Evaluations
- Insurance Policy Coverage Knowledge
- Corporate Policies and Procedures
- Policy Modifications and Updates
- Customer Retention
- Customer Care
- Service Quality
- Legal Documentation
- Communications Strategies
- Small Claims Payouts
- Inbound Calls
- Investigation Documentation
- Familiar with Fraud Statutes
Timeline
Claims Adjuster
State Farm
06.2021 - Current
Retention Specialist
State Farm
02.2020 - 06.2021
No Degree - Political Science
University of Arkansas At Little Rock
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