Amy Elliott
Raymore,MO
Summary
Open-minded Bodily Injury Claims Adjuster with first-rate organizational and time management skills. Adept at evaluating complex bodily injury claims and negotiating settlements. Outstanding customer service and personal service proficiencies. Logical and fair with a specialty in medical terminology.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
California Casualty
Leawood, KS
07.2018 - Current
- Answered customer questions regarding deductibles.
- Discuss summaries of damage, payments and policy coverage.
- Examine claims forms and other records to determine insurance coverage.
- Verify insurance claims and determined fair amount for settlement.
- Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
- Review police reports, medical treatment records and physical property damage to determine extent of liability.
- Review and analyze suspicious and potentially fraudulent insurance claims.
- Review new files to determine current status of injury claim and to develop plan of action.
- Answer questions posed by insured, claimants and attorneys.
- Trained other claims staff members on proper handling and evaluation of claims.
- Maintain contact with claimants and attorneys to determine treatment status.
Personal Lines Department Manager
Stafford & Stafford Insurance
Harrisonville, MO
08.2009 - 06.2018
- Monitored electronic activities closely.
- Evaluated prospect's current insurance program and offered alternatives.
- Stayed in contact with carriers, underwriters and marketing personnel.
- Provided advice and counsel on personal lines matters.
- Maintained records and stayed current with policy renewals.
- Oversaw all activities and transactions within personal lines department.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Assisted in implementation of new policy management system for personal lines and commercial lines departments.
Education
High School Diploma -
Sherwood High School
Creighton, MO05.2000
Skills
- Insurance Policy Coverage Knowledge
- Claims Evaluations
- Client Interviewing
- Settlement Negotiation
- Policy Investigations
- Liability Determinations
- Time Management
- Customer Satisfaction
- Professional Development
- Judgment and Decision-Making
- Active Listening
- Claims Procedures
- Accident Scene Investigations
Timeline
Claims Adjuster
California Casualty
07.2018 - Current
Personal Lines Department Manager
Stafford & Stafford Insurance
08.2009 - 06.2018
High School Diploma -
Sherwood High School