Amy Elliott
Raymore,MO
Summary
Open-minded Bodily Injury Claims Adjuster with first-rate organizational and time management skills. Adept at evaluating complex bodily injury claims and negotiating settlements. Outstanding customer service and personal service proficiencies. Logical and fair with a specialty in medical terminology.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
California Casualty
Leawood, KS
07.2018 - Current
- Answered customer questions regarding deductibles.
- Discuss summaries of damage, payments and policy coverage.
- Examine claims forms and other records to determine insurance coverage.
- Verify insurance claims and determined fair amount for settlement.
- Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
- Review police reports, medical treatment records and physical property damage to determine extent of liability.
- Review and analyze suspicious and potentially fraudulent insurance claims.
- Review new files to determine current status of injury claim and to develop plan of action.
- Answer questions posed by insured, claimants and attorneys.
- Trained other claims staff members on proper handling and evaluation of claims.
- Maintain contact with claimants and attorneys to determine treatment status.
Personal Lines Department Manager
Stafford & Stafford Insurance
Harrisonville, MO
08.2009 - 06.2018
- Monitored electronic activities closely.
- Evaluated prospect's current insurance program and offered alternatives.
- Stayed in contact with carriers, underwriters and marketing personnel.
- Provided advice and counsel on personal lines matters.
- Maintained records and stayed current with policy renewals.
- Oversaw all activities and transactions within personal lines department.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Assisted in implementation of new policy management system for personal lines and commercial lines departments.
Education
High School Diploma -
Sherwood High School
Creighton, MO05.2000
Skills
- Insurance Policy Coverage Knowledge
- Claims Evaluations
- Client Interviewing
- Settlement Negotiation
- Policy Investigations
- Liability Determinations
- Time Management
- Customer Satisfaction
- Professional Development
- Judgment and Decision-Making
- Active Listening
- Claims Procedures
- Accident Scene Investigations
Timeline
Claims Adjuster
California Casualty
07.2018 - Current
Personal Lines Department Manager
Stafford & Stafford Insurance
08.2009 - 06.2018
High School Diploma -
Sherwood High School
Similar Profiles
Carolyn M. CrispCarolyn M. Crisp
Senior Document Analyst (Senior DAP Analyst) at California CasualtySenior Document Analyst (Senior DAP Analyst) at California Casualty
Steven ThompsonSteven Thompson
Insurance Director /Assistant Vice President at California Casualty Management CompanyInsurance Director /Assistant Vice President at California Casualty Management Company
Ryan BowenRyan Bowen
Senior Project Manager II at Great West Casualty CompanySenior Project Manager II at Great West Casualty Company