Robin Lockett
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Claims Adjuster
Kemper Insurance
04.1998 - 02.2024
- Identified suspicious losses and contacted manager for investigative assistance.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Substantiated legitimate claims and denied unjustified claims.
- Documented all investigation activity and presented reports to management.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Researched claims and incident information to deliver solutions and resolve problems.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC12.1996
Skills
- Claims
- Settlement Negotiations
- Denied claims identification
- CCC Reports
- Customer service and support
- Claim Form Analysis
- Insurance policy coverage knowledge
- Critical Thinking
- Caseload Management
- Damage itemization
- Claims adjustment
- Coverage Assessment
- Claims Evaluation
- Payment Processing
- Advanced oral and written communication skills
- Best Practices Implementation
- Decision-Making
- Coaching and Mentoring
- Liability Determination
- Legal Compliance
- Property Damage Assessment
- Microsoft Office Suite
- Policy investigations
- Casualty and property loss
- Emergency Response
- Technical knowledge
- Expense Control
- Policy analysis
- Automobile claims specialist
Timeline
Claims Adjuster
Kemper Insurance
04.1998 - 02.2024
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
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