Tamara Sendlbeck
Virginia Beach,VA
Summary
Accomplished Claims Adjuster with a proven track record at USAA, adept in claims investigation and caseload management. Leveraged advanced communication skills and insurance policy coverage knowledge to negotiate favorable settlements, significantly improving claim resolution times. Demonstrates exceptional customer service and support, fostering strong client relationships and maintaining high retention rates.
Overview
24
24
years of professional experience
Work History
Claims Adjuster
USAA
San Antonio, TX
02.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Answered customer questions regarding deductibles.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Loss Mitigation Specialist
LoanCare Service Link
Virginia Beach, VA
02.2021 - 02.2023
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Discussed property liquidation options with customers.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
Inside Sales Coordinator
The Penrod Company
Virginia Beach, VA
06.2015 - 02.2021
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
Property and Casualty Insurance Agent
GEICO, Government Employees Insurance
Virginia Beach, VA
03.2000 - 06.2015
- Negotiated favorable terms for clients during the claims process, resulting in higher claim payouts and satisfied policyholders.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Collaborated with agency partners to coordinate risk management strategies and provide comprehensive solutions for clients'' unique needs.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Education
High School - General Studies
Princess Anne High School
Virginia Beach, VA06.1994
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Caseload Management
- Insurance policy coverage knowledge
- Policy Interpretation
- Casualty and property loss
- Policy investigations
- Florida Claims Adjuster License
- CCC Reports
- Automobile claims specialist
- Critical Thinking
- Computer Skills
- Customer service and support
- Active Listening
- Team Collaboration
- Claims adjustment
- Claims
- Liability Determination
- File and Record Management
Timeline
Claims Adjuster
USAA
02.2023 - Current
Loss Mitigation Specialist
LoanCare Service Link
02.2021 - 02.2023
Inside Sales Coordinator
The Penrod Company
06.2015 - 02.2021
Property and Casualty Insurance Agent
GEICO, Government Employees Insurance
03.2000 - 06.2015
High School - General Studies
Princess Anne High School