Summary
Overview
Work History
Education
Skills
Timeline
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Gary R. Cox

Avondale,PA

Summary

Performance-oriented Sales Leader offering exceptional records of achievement for over a 25 year career. A detail-oriented and results driven team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Willing take on added responsibilities to meet team goals. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

24
24
years of professional experience

Work History

Sales Operations Manager

Mercedes Benz USA, L.L.C,
01.2009 - Current
  • Oversee 9 dealers building relationships with Dealer Principals and General Managers to establish long-term business growth.
  • Collaborate with dealer management staff consisting of 34-40 employees to implement continuous process improvement plans to meet and exceed customer satisfaction goals.
  • Increase sales market penetration and dealer profitability with effective front line coaching.
  • Collaborate with dealers management and marketing departments to identify Tier III marketing strategies including website development, lead management analytics, social media, radio, television and direct mail campaigns.
  • Achieve wholesale performance objectives through proper administration and management of vehicle allocation systems while driving effective use of all sales programs.
  • Manage dealers in relation to facility projects to meet all facility requirement deadlines.
  • Analyze financial data to identify areas for improvement, meet with Dealer Principals and General Managers to consult, create action plans.

Service & Parts Operations Manager

Mercedes-Benz USA L.L.C.
01.2002 - 01.2009
  • Developed after-sales business plans and strategies to improve dealership fixed operations and dealer profitability.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective training and coaching.
  • Monitor dealership compliance and facilitate dealership participation in MBUSA Warranty Policies and Procedures.
  • Assist Parts and Service Managers with development of advertising and marketing campaigns to increase market share.
  • Interact, identify, follow-through on all technical training needs.
  • Develop front line customer retention measures for product quality complaints.

Retail Training and Development Specialist

Mercedes-Benz USA L.L.C.
01.2000 - 01.2002
  • Facilitate retail training courses and provide coaching and mentoring to all dealership employees.
  • Boosted employee engagement with interactive workshops, group activities, and hands-on exercises.
  • Required to participate in “Train the Trainer” to develop course knowledge and effectively deliver all necessary training to the dealer body.
  • Worked with central management to identify, plan, align, and address training needs.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Monitored training reports within the learning management system for respective roles to maintain employee training certifications.
  • Awarded Top Performer for learning engagement.
  • Selected - Emerging Leadership Program

Education

Bachelors of Science - Communications

Lincoln Memorial University
Harrogate, TN
05.1990

Associates of Arts - Liberal Arts And General Studies

John A. Logan College
Carterville, IL
05.1988

Skills

  • Sales process
  • Multitasking
  • Client Relations
  • Operations Management
  • Key Performance Indicators
  • Customer Relationship Management (CRM)
  • Marketing
  • Deadline-oriented
  • Strategic Planning
  • Business Development
  • Microsoft 365
  • Training and coaching

Timeline

Sales Operations Manager

Mercedes Benz USA, L.L.C,
01.2009 - Current

Service & Parts Operations Manager

Mercedes-Benz USA L.L.C.
01.2002 - 01.2009

Retail Training and Development Specialist

Mercedes-Benz USA L.L.C.
01.2000 - 01.2002

Bachelors of Science - Communications

Lincoln Memorial University

Associates of Arts - Liberal Arts And General Studies

John A. Logan College

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Gary R. Cox