Brett Hovanec
Sales Operations Manager
Framingham,MA
Summary
Highly motivated business professional specializing in strategic sales & marketing operations, sales process, business development, marketing automation, GTM strategy, and data optimization. Helping companies develop, communicate, and nurture business processes and achieve business goals. Hands on and ready to build.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Operations Manager
Vistaprint
Waltham, MA
11.2020 - Current
- Responsible for running and scheduling leadership team Scrum ceremonies and establishing guidelines for OKRs and workstream optimization across departments.
- Responsible for cross-functional operations strategy and implementation globally for Sales, Care, and CS teams.
- Evaluated and implemented new sales and service tooling, resulting in a 2-year savings of $242k and a greatly improved process.
- Planned and executed salesforce overhaul, resulting in improved data integrity and KPI tracking.
- Standardized ticketing process for reporting issues and project planning, resulting in faster resolution and reduced communications.
Manager
Placester
01.2019 - 01.2020
- Inside Sales & Sales Enablement
- Key executive on GTM team for sales process development and integrations
- Developed & optimized eComm models for two product lines.
- Managed and trained remote sales team on new product and processes and improved trial conversions from 8-23% in first 3 months
- Increased sales efficiency by 25% in first 3 months.
- Evaluated and managed all sales enablement tools and processes.
- Managed Salesforce, Drift, Marketo, Zapier, Zuora, Truly, and Mixmax.
demandDriveDirector of Sales Operations
01.2019 - 01.2019
- Lead and Optimized performance and productivity for all project sales teams.
- Drove increased use of sales applications and processes around Salesforce and other CRMs, ensuring quality in all lead and opportunity management data
- Evaluated and aligned all sales enablement functions, including Salesforce.com, Hubspot, Microsoft Dynamics, Zoho, and Copper CRM deployment, with individual project processes.
- Responsible for sales reporting and dashboard customization for marketing and sales groups.
Director of Client Engagement
01.2016 - 01.2018
- Highly successful key executive responsible for leading sales and business development functions
- Increased client tenure by 15%.
- Drove project teams to close opportunities worth over 25M.
- Provided recommendations in all aspects of marketing and sales.
- Initiated a client feedback survey to continuously improve lead quality and process.
Project Manager
01.2016 - 01.2016
- Managed sales development team and client relations specializing in developing and executing sales / marketing programs for clients in the technology space.
SDM, Recruiting Manager
01.2015 - 01.2016
- Recruited highly qualified candidates through career fairs, job boards, LinkedIn, and college recruiting boards.
Sales Development Representative
01.2015 - 01.2015
CEO, Audio Engineer
Brett Lee Productions
01.2011 - 01.2015
Regional Sales Representative
Basement Technologies
01.2014 - 01.2014
Robert A. Sharron Construction
01.2013 - 01.2014
Assistant Manager
Ecco Shoes
01.2008 - 01.2013
Education
Certification in Audio Engineering - Audio Engineering
Boston University Center For Digital Imaging Arts
Waltham, MA 01.2010 - 01.2011
Bachelor of Science - Marketing, Finance & Psychology
Roger Williams University
Bristol, RI 08.2004 - 05.2008
Skills
Sales Strategy & Operations
Certification
Scrum Master
Timeline
Scrum Master
02-2021
Sales Operations Manager
Vistaprint
11.2020 - Current
Manager
Placester
01.2019 - 01.2020
demandDriveDirector of Sales Operations
01.2019 - 01.2019
Director of Client Engagement
01.2016 - 01.2018
Project Manager
01.2016 - 01.2016
SDM, Recruiting Manager
01.2015 - 01.2016
Sales Development Representative
01.2015 - 01.2015
Regional Sales Representative
Basement Technologies
01.2014 - 01.2014
Robert A. Sharron Construction
01.2013 - 01.2014
CEO, Audio Engineer
Brett Lee Productions
01.2011 - 01.2015
Certification in Audio Engineering - Audio Engineering
Boston University Center For Digital Imaging Arts
01.2010 - 01.2011
Assistant Manager
Ecco Shoes
01.2008 - 01.2013
Bachelor of Science - Marketing, Finance & Psychology
Roger Williams University
08.2004 - 05.2008
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