Brett Hovanec
Sales Operations Manager
Framingham,MA
Summary
Highly motivated business professional specializing in strategic sales & marketing operations, sales process, business development, marketing automation, GTM strategy, and data optimization. Helping companies develop, communicate, and nurture business processes and achieve business goals. Hands on and ready to build.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Operations Manager
Vistaprint
Waltham, MA
2020.11 - Current
- Responsible for running and scheduling leadership team Scrum ceremonies and establishing guidelines for OKRs and workstream optimization across departments.
- Responsible for cross-functional operations strategy and implementation globally for Sales, Care, and CS teams.
- Evaluated and implemented new sales and service tooling, resulting in a 2-year savings of $242k and a greatly improved process.
- Planned and executed salesforce overhaul, resulting in improved data integrity and KPI tracking.
- Standardized ticketing process for reporting issues and project planning, resulting in faster resolution and reduced communications.
Manager
Placester
2019.01 - 2020.01
- Inside Sales & Sales Enablement
- Key executive on GTM team for sales process development and integrations
- Developed & optimized eComm models for two product lines.
- Managed and trained remote sales team on new product and processes and improved trial conversions from 8-23% in first 3 months
- Increased sales efficiency by 25% in first 3 months.
- Evaluated and managed all sales enablement tools and processes.
- Managed Salesforce, Drift, Marketo, Zapier, Zuora, Truly, and Mixmax.
demandDriveDirector of Sales Operations
2019.01 - 2019.01
- Lead and Optimized performance and productivity for all project sales teams.
- Drove increased use of sales applications and processes around Salesforce and other CRMs, ensuring quality in all lead and opportunity management data
- Evaluated and aligned all sales enablement functions, including Salesforce.com, Hubspot, Microsoft Dynamics, Zoho, and Copper CRM deployment, with individual project processes.
- Responsible for sales reporting and dashboard customization for marketing and sales groups.
Director of Client Engagement
2016.01 - 2018.01
- Highly successful key executive responsible for leading sales and business development functions
- Increased client tenure by 15%.
- Drove project teams to close opportunities worth over 25M.
- Provided recommendations in all aspects of marketing and sales.
- Initiated a client feedback survey to continuously improve lead quality and process.
Project Manager
2016.01 - 2016.01
- Managed sales development team and client relations specializing in developing and executing sales / marketing programs for clients in the technology space.
SDM, Recruiting Manager
2015.01 - 2016.01
- Recruited highly qualified candidates through career fairs, job boards, LinkedIn, and college recruiting boards.
Sales Development Representative
2015.01 - 2015.01
CEO, Audio Engineer
Brett Lee Productions
2011.01 - 2015.01
Regional Sales Representative
Basement Technologies
2014.01 - 2014.01
Robert A. Sharron Construction
2013.01 - 2014.01
Assistant Manager
Ecco Shoes
2008.01 - 2013.01
Education
Certification in Audio Engineering - Audio Engineering
Boston University Center For Digital Imaging Arts
Waltham, MA 2010.01 - 2011.01
Bachelor of Science - Marketing, Finance & Psychology
Roger Williams University
Bristol, RI 2004.08 - 2008.05
Skills
Sales Strategy & Operations
Sales Process
Data Analysis
Salesforce
Project Management
Forecasting
Commission Planning
Marketing Operations
Certification
Scrum Master
Timeline
Scrum Master
2021-02
Sales Operations Manager
Vistaprint
2020.11 - Current
Manager
Placester
2019.01 - 2020.01
demandDriveDirector of Sales Operations
2019.01 - 2019.01
Director of Client Engagement
2016.01 - 2018.01
Project Manager
2016.01 - 2016.01
SDM, Recruiting Manager
2015.01 - 2016.01
Sales Development Representative
2015.01 - 2015.01
Regional Sales Representative
Basement Technologies
2014.01 - 2014.01
Robert A. Sharron Construction
2013.01 - 2014.01
CEO, Audio Engineer
Brett Lee Productions
2011.01 - 2015.01
Certification in Audio Engineering - Audio Engineering
Boston University Center For Digital Imaging Arts
2010.01 - 2011.01
Assistant Manager
Ecco Shoes
2008.01 - 2013.01
Bachelor of Science - Marketing, Finance & Psychology
Roger Williams University
2004.08 - 2008.05