Kilmar Estupinan
Miami
Summary
Results-driven Sales & Operations Manager with a proven track record in revenue growth, client relations, and full-cycle sales leadership. Generated over $1.1M in sales in 2025 and surpassed $700K by April 2026 through strategic selling, upselling, pricing strategies, and exceptional customer service. Skilled in building strong client relationships by creating a seamless, stress-free experience that allows clients to feel confident and supported throughout the decision-making process. Known for strong communication, team leadership, vendor negotiations, and a dedicated, growth-driven mindset with a passion for continuous development and long-term success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales/Operations Manager
Rao's Miami Beach
Miami Beach
09.2024 - Current
- Developed and implemented event sales strategies to increase revenue and market share.
- Managed sales forecasts and inventory levels to optimize product availability.
- Analyzed sales data to identify trends and inform strategic decisions.
- Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
- Established vendor relationships to negotiate favorable terms, enhancing product offerings and service quality.
- Monitored competitor activity in order to stay ahead of industry trends.
- Liaised between clients and internal departments such as catering, security, ensuring all requirements are met prior to an event taking place.
- Organized meetings with potential clients to explain services offered and negotiate contracts.
- Created promotional materials, including brochures, flyers, videos and other media to support the marketing of events.
- Implemented effective pricing strategies tailored to each event based on market conditions and customer needs.
- Created detailed reports summarizing event sales activities, providing insights on attendance and revenue trends.
- Produced weekly and monthly reports on key performance indicators, aiding management in strategic decision-making.
- Provided feedback from past events to improve future ones in terms of quality, cost efficiency and customer experience.
- Resolved any customer complaints or issues that arose during an event.
- Managed customer relations by providing exceptional service in order to ensure customer satisfaction.
- Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
- Prepared budgets for upcoming events and monitored expenditures throughout the planning process.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
Hotel Manager
South Of Fifth
Miami Beach
01.2022 - 09.2024
- Supervised daily hotel operations, enhancing guest experiences through effective oversight.
- Coordinated guest services and resolved issues promptly and efficiently.
- Resolved guest complaints efficiently, ensuring high levels of guest satisfaction.
- Managed staff schedules and performance, contributing to optimized team productivity.
- Oversaw inventory management for supplies and equipment in hotel operations.
- Monitored customer feedback surveys and took appropriate action based on results.
Hotel Manager
Kayak Miami Beach
miami beach
03.2021 - 01.2022
- Managed daily hotel operations and staff scheduling for optimal service delivery.
- Supervised front desk activities, ensuring guest satisfaction and efficient check-in processes.
- Coordinated housekeeping efforts to uphold cleanliness and quality standards, enhancing guest experience.
- Developed training programs for team members to enhance service skills and operational efficiency.
- Resolved guest complaints effectively to maintain a positive hotel reputation and experience.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Monitored customer feedback surveys and implemented actions to address concerns and improve guest satisfaction.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Oversaw inventory management for supplies, ensuring availability and proper stock levels.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Managed budget, expenditures, and renovations to align operations with sales and profit goals.
RESTAURANT & BAR MANAGER
LAYLA
05.2020 - 03.2021
- Managed daily operations of bar area to ensure smooth service flow.
- Trained and developed staff on cocktail preparation and customer service standards.
- Managed inventory and ordering of bar supplies, ensuring optimal stock levels for uninterrupted service.
- Coordinated with kitchen staff to ensure timely food and beverage service alignment.
- Developed relationships with vendors for quality product sourcing and pricing negotiations.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing service efficiency.
- Led interviews for bar staff positions, selecting candidates who align with service standards and team culture.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Analyzed sales data to make informed menu adjustments and promotions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
American High
Skills
- Sales strategy & Operations
- Contract management & negotiations
- Time management
- Market analysis
- Sales forecasting & reporting
- Quarterly forecasting
- Distributor Relationships
- Client engagement
- Performance metrics
- Strategic decision-making
- Continuous improvement
- Conflict resolution
- Interpersonal skills
- Communication skills
Certification
- Autism training
- Food and beverage Handler
Accomplishments
- Top Rookie Award 2025
Timeline
Sales/Operations Manager
Rao's Miami Beach
09.2024 - Current
Hotel Manager
South Of Fifth
01.2022 - 09.2024
Hotel Manager
Kayak Miami Beach
03.2021 - 01.2022
RESTAURANT & BAR MANAGER
LAYLA
05.2020 - 03.2021
High School Diploma -
American High