Gaston Alfonso
San Francisco,CA
Summary
Highly-motivated and hardworking manager with desire to take on new challenges. Possessing exceptional work ethic, adaptability, interpersonal skills and desire to go above and beyond to exceed company expectations. Devoted to giving every customer a positive and memorable experience. Gifted at working with all types of customers.
Overview
23
23
years of professional experience
Work History
Owner/Sole Proprietor
Gaston's Crate Escape
San Francisco, California
09.2012 - Current
- Ensured prompt resolution of client inquiries via phone or email, addressing concerns about scheduling changes and answering other questions.
- Ensured the security of all leashes,collar and harnesses prior to walks.
- Cleaned up after the dogs while on walks to ensure a safe environment for everyone.
- Walked dogs of various breeds and sizes, ensuring safety at all times.
- Provided extra care for senior dogs who required. additional assistance due to age or disability.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
- Attracted new clients through referrals and word-of-mouth marketing.
- Ensured all pets had access to water during and after walks, especially on hot days.
- Conducted initial consultations with new clients to understand pet needs and preferences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided pet sitting services, including feeding and overnight care when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a commitment to high levels of customer satisfaction.
Manager on Duty
Cole Valley Pets
San Francisco, California
11.2013 - 04.2019
- Addressed customer service concerns, resolving issues and ensuring exceptional experiences.
- Answer phone calls, sit customers, and serve guest during busy shifts.
- Monitor accounts receivable and accounts payable.
- Train new employees on company policies and procedures.
- Document and quickly resolve all customer satisfaction issues.
- Hired and trained employees.
- Answer customer inquiries and quickly resolve any issues.
- Check register for cash and charge totals at the beginning and end of each shift.
- Respond quickly and efficiently to customer complaints.
- Check in with customers regularly to ensure satisfaction
- Manage petty cash in amounts up to $1500.
- Maintained inventory levels by ordering supplies as needed.
- Audited cash registers at the end of each shift for accuracy.
- Resolved customer complaints and issues in a professional manner, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
Manager & Coffee Specialist
Tully's Coffee
San Francisco, California
01.2001 - 09.2012
- Assist employees with register during busy shifts.
- Count cash drawers and make daily bank deposits.
- Conduct employee evaluations and build development plans.
- Create schedule and consider all time-off requests.
- Maximize positive customer service experience.
- Manage hiring, scheduling, ordering and inventory duties.
- Contribute to positive, fun working environment.
- Answer phones and record detailed messages.
- Help customers by asking questions and making suggestions for purchases.
- Track all money received and prepare deposits accordingly.
- Resolve all customer and/or issues promptly and efficiently.
- Place special orders and call other stores to locate desired items.
- Manage inventory and restock as needed.
- Coordinate necessary maintenance needs, including cleaning services and machinery fixes.
- Resolve all employee and/or customer complaints quickly and efficiently.
- Process transactions through credit card, check, and cash usage.
- Provide customer support, answering questions quickly.
- Greet customers with warm, welcoming attitude.
- Report employee and customer issues in a timely manner to upper management.
- Speak directly with customers in a friendly, approachable manner.
- Demonstrate clear knowledge of merchandise
- Provide excellent customer service to all patrons, consistently exceeding expectations.
- Work directly with customers to maintain strong relationships.
Education
Literary and Scientific-Technical Translator - English Language And Literature
Daguerre Institute
Buenos Aires, Argentina06-1999
Skills
- Foreign Languages
- Responsibility
- People Skills
- Integrity
- Reliability
- Accounting
- Scheduling
- Computer Literacy
Languages
- Spanish
- French
- English
Awards
Winner of Barista Competition in Seattle WA
Affiliations
- Playing tennis
Languages
English
Full Professional
French
Limited
Spanish
Native/ Bilingual
Accomplishments
- Won Barista Competition
References
References available upon request.
Timeline
Manager on Duty
Cole Valley Pets
11.2013 - 04.2019
Owner/Sole Proprietor
Gaston's Crate Escape
09.2012 - Current
Manager & Coffee Specialist
Tully's Coffee
01.2001 - 09.2012
Literary and Scientific-Technical Translator - English Language And Literature
Daguerre Institute
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