Summary
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic

Gatla Chaitanya

Summary

Experienced professional seeking a challenging career in a growth-oriented and reputable organization. Dedicated to utilizing my qualifications and further developing them while gaining a broader perspective. Currently searching for an opportunity to kickstart my career and showcase my abilities. A flexible and innovative team player with excellent communication and interpersonal skills. Proven ability to work with all levels of management. Detail-oriented with a focus on quality and value addition. Quick learner with a talent for understanding customer needs and providing effective solutions. Proficient in customer support software and troubleshooting. Committed to enhancing user satisfaction and contributing to team success. Strong interpersonal abilities and eagerness to learn and grow within a customer support environment. Bringing a solid understanding of customer service principles and technical troubleshooting skills to address effectively client needs while further developing communication and problem-solving skills.

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Work History

Learners Support Executive

OTSI - Edifypath
  • Streamlined support processes for improved efficiency and reduced response times.
  • Enhanced customer satisfaction by addressing and resolving technical issues promptly.
  • Assisted sales teams by providing pre-sales technical consultations tailored towards potential clients'' unique requirements.
  • Coordinated priority of support work based on client and business needs.

Product Owner

Solutions Architecture
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definitions for projects.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.

Agile Scrum Master

Growth Path
  • Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Created a culture of continuous learning through ongoing training sessions, workshops, and knowledge-sharing initiatives within the team.
  • Coached team members in Agile practices, promoting a culture of continuous improvement.

Education

Bachelor of Commerce -

Aurora Degree College

Intermediate - MPC

Gayatri Junior College

SSC -

St Francis Girls High School

Master of Science - Project Management

Oklahoma Christian University
Edmond, OK

Skills

  • Proficient in using Internet tools
  • Self motivated
  • Entrepreneurial spirit
  • Excellent opening and closing skills
  • Excellent interpersonal skills
  • Excellent communication skills
  • Good presentation capabilities
  • Ability to interact with all levels of people
  • Extensive computer experience in MS Office
  • Decision making qualities
  • Positive attitude
  • Operating Systems: MS Dos, Windows 95, 98, 2000, XP
  • Packages: MS-Office, MS-Word, PowerPoint, Tally, ERP 9
  • Technical support expertise
  • Training and mentoring
  • Team building
  • Work Planning and Prioritization
  • Leading team meetings
  • Team development
  • Project management

Hobbies and Interests

  • Watching movies
  • Listening to music
  • Cooking

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Languages

English
French
Hindi

Timeline

Intermediate - MPC

Gayatri Junior College

SSC -

St Francis Girls High School

Learners Support Executive

OTSI - Edifypath

Product Owner

Solutions Architecture

Agile Scrum Master

Growth Path

Bachelor of Commerce -

Aurora Degree College

Master of Science - Project Management

Oklahoma Christian University
Gatla Chaitanya