Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Narayan Dhimal

Syracuse,NY

Summary

I specialize in virtualization technologies, Microsoft 365, server management, and network security. I use my technical skills to offer reliable IT support, ensuring systems work well. I'm good at solving problems and pay close attention to details. My goal is to make sure computer systems run smoothly, and I stay updated on new technologies to help businesses stay on track.

Overview

4
4
years of professional experience
1
1
Certification

Work History

REMOTE IT SUPPORT SPECIALIST

Orion IT
Los Angelas
06.2022 - 02.2024
  • Provide daily IT support for end users, handling tasks such as user management and workstation setup, including creating, modifying, and deleting user accounts and their associated mailboxes and Teams access
  • Manage Active Directory user accounts and Exchange mailboxes, offering support for end users’ Outlook-related queries
  • Perform basic Office 365 management tasks, including administration of Exchange Online, OneDrive, and Team functionalities
  • Ongoing maintenance of infrastructures Configuration of imaging server, deployment custom images and support end users with their devices Proficient in using an online ticketing system, currently utilizing Freshdesk for efficient issue tracking and resolution.

REMOTE HELPDESK ENGINEER

Delta Global IT
Los Angeles
09.2021 - 05.2022
  • Install, configure, and troubleshoot Windows-based operating systems, including Microsoft Office versions 2016, 2019, and 2022, as well as internet browsers
  • Provide remote assistance to end users using TeamViewer and Microsoft Teams Address questions and concerns regarding service, escalating calls as needed
  • Manage Active Directory and Exchange administration tasks
  • Support a diverse client base including law firms, schools, and small community hospitals, with each client comprising approximately 75 to 125 users
  • Perform basic administrative tasks for Office 365, managing Exchange and Teams functionalities
  • Help with basic network connectivity issues, including internet, network drives, and VPN Setups
  • Ensure prompt response to client inquiries via telephone, mail, and email channels.

insurance agent

Prudential
Syracuse, NY
09.2019 - 05.2022
  • Managed a team of underwriters and agents to ensure compliance with all regulations, procedures, and company policies
  • Provided training on new products, policy changes, and updates in the marketplace
  • Assisted in developing marketing strategies for assigned accounts based on market conditions and customer needs
  • Participated in sales meetings to discuss account activity, goals, challenges, etc
  • Maintained knowledge of competitive developments through research and contact with other insurance agencies and representatives in order to develop effective counterstrategies when appropriate.

Education

Bachelor - Bachelor of Science Degree in Accounting

Syracuse University

Skills

  • IT Support Specialist (Infrastructure, Active Directory, Exchange and Office365)
  • Active Directory Management: Skilled in handling users accounts, groups, passwords, and system maintenance with experience in DHCP server configuration, DNS server configuration and networking protocols
  • Remote Support Tools: Proficient with tools like Remote Desktop, TeamViewer, Quick Assist, Any desk, and LogMeIn
  • Networking Support: proficient in configuring internet, intranet, VPN setup and configuration from user’s side using L2TP, P2S, and Site to Site
  • Implemented a centralized password manager to improve password security and simplify password management for teams and individuals
  • System backup and disaster recovery using Veritas backup system
  • Configured ADFS Server with Load Balancer to maintain high uptime and better SLA
  • Excellent communication skills with multilingual abilities
  • Technology Adaptation: Continuously learn and adapt to new technologies, including virtual server infrastructure, PC imaging, mobile device support, and ticketing systems

Certification

  • CompTIA Network + Certified, 11/03/2023, 11/03/2026
  • Microsoft 365 Fundamentals Certification, 01/06/2024
  • Microsoft Azure Fundamentals Certification, 12/21/2023

References

Reference available upon request

Timeline

REMOTE IT SUPPORT SPECIALIST

Orion IT
06.2022 - 02.2024

REMOTE HELPDESK ENGINEER

Delta Global IT
09.2021 - 05.2022

insurance agent

Prudential
09.2019 - 05.2022

Bachelor - Bachelor of Science Degree in Accounting

Syracuse University

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Narayan Dhimal