Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Laxman Adhikari

Laxman Adhikari

Carlise,PA

Summary

Aspiring to engage in a challenging and rewarding position within the field of Information Technology, where I can apply my extensive and comprehensive educational skills, and hands-on experience in networking and IT support service to contribute to the organization’s growth and success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Remote IT Support Specialist

Orion IT
08.2023 - Current
  • Install, configure, and troubleshoot Active Directory, Exchange administration and Microsoft office.
  • Remotely assist users using Teams and TeamViewer.
  • Serving 25-100 clients in various locations remotely.
  • Configure office 365, exchange online, OneDrive, Teams, and VoIP.
  • Provide comprehensive support for window 10 or 11 Laptop, Desktop and Mac devices.
  • Effectively Manage user request and resolve issue by using Freshdesk ticketing system.
  • Assist users with internet issues, network drives and L2TP VPN connectivity.
  • Timely response to inquiries via telephone, email and mail ensures expectational customer service.
  • Collaboration with the IT team to optimize work efficiency.
  • Knowledge of hybrid environments, PC imaging and Cloud PC.

Remote IT Support Specialist

Delta Global IT
Los Angeles
11.2021 - 07.2023
Intune
  • Managing Active Directory, User accounts, Password reset and Group policy.
  • Assist customers with network, internet, and VPN related inquiries.
  • Provide comprehensive End User Support.
  • Support users remotely using TeamViewer and Zoom.
  • Configure MAP drive and file sharing.
  • Manage exchange mailbox and outlook issues.
  • Proficient in software installation and download procedures.

Education

High School Diploma -

Douglas S. Freeman High School
Richmond, VA
06.2012

Some College (No Degree) - Computer Science

Harrisburg Area Community College
true

Skills

  • Proficiently manage Active Directory, user accounts, and Group Policies to ensure optimal network performance
  • Skilled in PC imaging techniques and adept at handling Exchange mailbox and Office 365 administration tasks
  • Experienced in DHCP server administration, troubleshooting network-related issues efficiently
  • Proficient in configuring and managing routers, with a solid understanding of IP addressing and subnetting fundamentals
  • Capable of setting up network drives and facilitating file sharing seamlessly
  • Competent in DNS management and employing port forwarding techniques for enhanced network efficiency
  • Familiar with backup and RAID principles to ensure data integrity and availability
  • Possess excellent interpersonal skills and patience, enabling effective communication and resolution of user queries
  • Proven ability to handle high-volume calls and work effectively under pressure
  • Knowledgeable in setting up VPNs, Remote Desktop, Quick Assist, Teams, and TeamViewer for efficient remote access solutions
  • Experienced in managing cloud operating system cloud PCs, Single Sign-On (SSO), Self-Service Password Reset (SSPR), Azure Active Directory Federation Services (ADFS), Microsoft Intune, and other cloud-based services
  • Proficient in configuring PCs using Autopilot for streamlined deployment processes
  • Capable of configuring Voice of Internet Protocol (VoIP)

Certification

  • CompTIA Network+
  • Microsoft 365 Fundamentals

References

Reference will be provided upon request.

Timeline

Remote IT Support Specialist

Orion IT
08.2023 - Current

Remote IT Support Specialist

Delta Global IT
11.2021 - 07.2023

High School Diploma -

Douglas S. Freeman High School

Some College (No Degree) - Computer Science

Harrisburg Area Community College

Similar Profiles

CREATE PROFILE
Laxman Adhikari