Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Websites
References
Timeline
Generic
Gatlin Brown

Gatlin Brown

Tahlequah,OK

Summary

Motivated IT professional with a year of IT/NOC experience and a diverse background. Proficient in Salesforce, Office 365, and basic Splunk, with hands-on experience in SecureCRT, Calix, and Nokia NFM-P. Enhanced customer service skills through direct support roles, improving problem-solving and communication. Currently advancing skills through Google Coursera IT and Cybersecurity courses, learning SQL and Python, and pursuing CompTIA Security+ and Network+ certifications. Quick learner with a strong drive to excel in IT and Cybersecurity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

NOC Analyst

Provalus
Tahlequah, OK
03.2024 - Current
  • Spearheading a project for Brightspeed to convert legacy PPPOE networks to DHCP for enhanced efficiency and security, following their acquisition of new assets.
  • Creating VLANs on lower-end network devices to facilitate protocol transition and improve network performance.
  • Coordinating with the Provalus team to manage and delegate tasks across multiple states, tracking device status and progress.
  • Learning and utilizing new tools such as Nokia NFM-P, Calix CMS, and Secure-CRT for effective device management.
  • Handling a variety of devices including Adtran, Nokia, Calix, and Ciena; mapping networks and troubleshooting issues collaboratively with the team.

Technical Support Engineer

Provalus
Tahlequah, OK
10.2023 - 03.2024
  • Resolved complex technical issues for solar equipment through remote root cause analysis.
  • Supported on-site solar technicians and sub-contractors with troubleshooting and RMA orders.
  • Remotely commissioned new and repaired solar panel systems, assisting technicians as needed.
  • Collaborated with team members to troubleshoot and resolve problems effectively.
  • Monitored customer solar systems remotely, using Splunk and SunPower specific programs to track power input/output and connectivity.

Customer Service Representative

Provalus
Tahlequah, OK
08.2023 - 10.2023
  • Resolved complex issues by collaborating with departments to meet customer needs.
  • Delivered excellent customer service, swiftly advancing to an advanced TSE role during nesting.
  • Managed customer inquiries via phone, email, and chat, providing accurate product and service information.
  • Built positive relationships with customers through friendly interactions and professional conduct.
  • Maintained detailed records of interactions and transactions for future reference.

Sign Maker

Oklahoma Sign Company
Tahlequah, OK
08.2019 - 08.2023
  • Operated CNC machinery and created files using Enroute 3.1 and Enroute 6.0 for precise sign fabrication.
  • Designed and fabricated ADA-compliant signs with Braille, and applied paint finishes per customer specifications.
  • Assembled illuminated signs, cut shapes using router tables, and installed signs on various structures.
  • Prepared surfaces and applied vinyl lettering and graphics to vehicles and other substrates.

Sign Installer

Sign Solutions of Lincoln
Lincoln, NE
02.2022 - 01.2023
  • Independently managed sign fabrication and installations, including vinyl application, laminating, and preparation.
  • Coordinated and completed installations by handling work orders, scheduling, and customer communication.
  • Gained experience with Adobe Acrobat and Laser CNC machines.

Construction Worker

Sagemill Construction, LLC.
Meeker, OK
01.2019 - 05.2019
  • Assisted with the installation of drywall and other building materials.
  • Performed demolition activities, such as removing walls or tearing out flooring.
  • Mixed concrete, mortar and other materials to prepare building material.

Restaurant Waiter

American Pie Wood-Fired Pizza
Muskogee, OK
02.2017 - 08.2018
  • Delivered exceptional service by addressing customer needs and resolving issues promptly.
  • Maintained a high level of customer satisfaction through attentive and efficient problem-solving.

Education

High School Diploma -

Fort Gibson High School
Fort Gibson, OK
05-2018

Skills

  • Quick Learner
  • Admiration for Problem Solving
  • Configuration Management
  • Virtualization Technologies
  • Network protocols
  • Network configuration
  • Call Management
  • Data Collection
  • Account updating
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Complaint resolution
  • Product Knowledge
  • Call Center Operations
  • Microsoft Office expertise
  • General Teamwork

Certification

I am currently working on my Google Coursera certification courses for both Cybersecurity and general IT. Once I am completed with both, I am aiming to get CompTIA Net+ and Sec+ certifications and move on from there.

Languages

English
Professional

Affiliations

  • Music Production: Self-taught music producer with experience uploading content to Spotify, showcasing self-motivation and technical skills.
  • Beatboxing: Semi-professional beatboxer and competition winner, demonstrating creativity, performance under pressure, and strong collaborative skills.
  • E-Sports Management: Managed and captained amateur e-sport teams, developing skills in teamwork, strategy, and conflict resolution.
  • Guitar Playing: Longtime guitarist with a focus on jazz, funk, and blues, highlighting attention to detail and dedication.

References

References available upon request.

Timeline

NOC Analyst

Provalus
03.2024 - Current

Technical Support Engineer

Provalus
10.2023 - 03.2024

Customer Service Representative

Provalus
08.2023 - 10.2023

Sign Installer

Sign Solutions of Lincoln
02.2022 - 01.2023

Sign Maker

Oklahoma Sign Company
08.2019 - 08.2023

Construction Worker

Sagemill Construction, LLC.
01.2019 - 05.2019

Restaurant Waiter

American Pie Wood-Fired Pizza
02.2017 - 08.2018

High School Diploma -

Fort Gibson High School

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Gatlin Brown