Tim Prentiss

• Increased customer satisfaction by providing prompt technical support for reported incidents and service requests.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Improved incident response times by streamlining the communication process within the team.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with cross-functional teams to resolve complex network issues, ensuring minimal disruption to endorsers.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Assisted in training new NOC Analysts, sharing expertise on best practices for issue resolution and escalation procedures.
• Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
• Reduced network downtime by proactively monitoring and troubleshooting system issues.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Designed and evaluated WAN and LAN connectivity technologies.
• Developed strong relationships with vendors to ensure prompt delivery of equipment replacements or repairs when necessary.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Configured rack server network hardware considering rail depth, hardware mounting and cable routing.

I was the right hand man, I basically helped make, and install the gutters. I would clean the entire houses' gutters while my boss would go behind me and install covers. Made getting the job done faster and more efficient. Offered customer service and info about the product we are selling.

• Enhanced curb appeal for clients'' homes with aesthetically pleasing and functional gutter designs tailored to individual preferences.

I would organize and stock selves. Most of the customers we got were older and elderly so after I would assist them around the store I would bag there groceries and then follow them out to there vehicle and assist loading there vehicle with the groceries.

• Provided onsite training.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Inputted information from customer calls and onsite service visits into the company's system using Microsoft.
• Answered customer questions and provided detailed product information.
• Greeted customers and directed to requested products.
• Maintained effective team member communication.
• Improved customer satisfaction by promptly locating items and providing product information.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Greeted guests entering and exiting store to foster customer satisfaction.