Titus Jones
Summary
My name is Titus Jones, and I am a dedicated college student with a strong background in customer service, and data entry, and a keen interest in technology, particularly within the pharmaceutical industry. I am eager to contribute my skills and knowledge to effectively support your team's objectives. Colleagues often commend my work ethic and reliability, qualities I am committed to bringing to your organization to help achieve our shared goals in pharmaceutical excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Velocity Solutions
11.2024 - 02.2025
- Identified and resolved discrepancies and errors in customer accounts.
- Pitched to 200 customers per shift
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate/Cashier
Sportman's warehouse
10.2023 - 02.2025
- Computed sale prices and total purchases with a POS system or cash register
- Determined charges for services requested and arranged for billing
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Assisted customers with product selection, order entry, and payment processing
- Followed up with customers to support satisfaction and resolve any issues
Catering Staff Member
Aramark
10.2022 - 06.2023
- Followed health and safety guidelines in all catering activities
- Resolved any customer complaints quickly and professionally while maintaining composure under pressure
- Performed basic maintenance duties such as cleaning equipment and restocking supplies
- Ensured all food safety guidelines were followed as set by local health department regulations
- Operated cash register for processing student payments in the cafeteria
Cashier
Jack-in-the-box
06.2022 - 08.2022
- Followed health and safety guidelines in all catering activities
- Resolved any customer complaints quickly and professionally while maintaining composure under pressure
- Operated cash register and accurately processed payments, returns, and exchanges
- Followed all safety protocols while handling money
- Cross-trained colleagues on the proper use of POS systems for efficient checkout times
- Handled customer complaints and inquiries courteously and efficiently
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
Education
Associate of Applied Science - Biology
Skagit Valley College
Mount Vernon, WA01.2021
Skills
- Office Equipment Operation
- PC Proficiency
- Customer Service
- POS Systems
- Complaint resolution
- Call center procedures
Timeline
Customer Service Representative
Velocity Solutions
11.2024 - 02.2025
Sales Associate/Cashier
Sportman's warehouse
10.2023 - 02.2025
Catering Staff Member
Aramark
10.2022 - 06.2023
Cashier
Jack-in-the-box
06.2022 - 08.2022
Associate of Applied Science - Biology
Skagit Valley College
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