Shanaya Singleton
Savannah,GA
Summary
Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Globe Life Insurance
Remote
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of 80 calls daily, maintaining composure under pressure while providing exceptional service.
- Processed payments, policy updates, and changes accurately, ensuring client needs were met in a timely manner.
Patient Care Coordinator
Urological Associates of Savannah
11.2021 - 06.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Medical Assistant
Southern Crescent Medical Center
08.2019 - 09.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Biology
Georgia Southern University At Armstrong
05.2022
Skills
- Customer Service
- Insurance Verification
- Data Entry and Analysis
- Typing Proficiency 55 wpm
- Inbound and Outbound Calling
- Microsoft Office
- Active listening
- Relationship building
- Problem resolution
- Call center experience
- Payment processing
- Complaint handling
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Scheduling
- Attention to detail
- Documentation processing
- Policy analysis
- Time management
- Multitasking
- Adaptability and flexibility
- Effective communication
- Verbal and written communication
- Task prioritization
- Analytical thinking
- Office equipment operation
Certification
Certified Medical Assistant , NCPE
Timeline
Customer Service Representative
Globe Life Insurance
06.2022 - Current
Patient Care Coordinator
Urological Associates of Savannah
11.2021 - 06.2022
Medical Assistant
Southern Crescent Medical Center
08.2019 - 09.2020
Associate of Science - Biology
Georgia Southern University At Armstrong