GATSON JONES JR
JP Morgan Chase
Arlington
2
Languages
15
years of professional experience
Experienced Fraud Specialist with a strong background in transactional analysis and customer fraud prevention. Skilled in identifying fraudulent patterns, improving service quality, and enhancing risk assessment through data analysis and collaboration. Proven ability to resolve customer issues, maintain compliance, and contribute to operational processes while maintaining high customer satisfaction.
Professional transaction specialist with strong focus on accurate financial processing and compliance. Skilled in managing transactions, analyzing data, and resolving discrepancies efficiently. Excellent collaborator, adaptable to changing needs, and consistently drives team success and results. Highly dependable with keen ability to maintain confidentiality and uphold high standards.
Work History
Transaction Specialist II
2 Years 3 Months- Analyze transactions to detect and prevent fraudulent activities, enhancing security measures.
- Monitored account behaviors to identify suspicious patterns, mitigating potential financial risks.
- Conducted investigations into transactions and reported findings to management, contributing to improved fraud detection.
- Collaborate with teams to implement fraud mitigation strategies, contributing to a safer environment.
- Maintain detailed records of all transactional activities, supporting accurate reporting and financial reporting requirements.
- Provide support to clients and internal teams to resolve transaction issues, enhancing customer satisfaction.
- Conduct investigations into transactions and report findings to management, contributing to improved fraud detection.
- Facilitate detailed records of all transactional activities.
- Ensure compliance with regulatory standards and internal policies.
- Assist in the development of fraud detection strategies, contributing to a reduction in fraud losses.
Fraud Specialist III
4 Years 9 Months- Led comprehensive fraud investigations resulting in a 30% reduction in financial losses over two years.
- Negotiated payment plans to facilitate borrower compliance with financial obligations.
- Collaborated with cross-functional teams to enhance fraud prevention protocols and streamline transaction processes.
- Conducted detailed risk assessments and audits to identify vulnerabilities and recommend corrective actions.
- Maintained up-to-date knowledge of emerging fraud trends and regulatory requirements to ensure compliance.
- Executed high-volume financial transactions accurately, ensuring adherence to regulatory standards and internal policies.
- Executed high-volume financial transactions with precision, ensuring compliance with regulatory standards and internal policies.
- Implemented process improvements that reduced transaction processing times and enhanced operational efficiency.
- Developed and implemented fraud detection strategies using data analytics and machine learning to enhance detection capabilities.
- Assessed financial situations to provide tailored support and reduce delinquencies.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Collaborated with cross-functional teams to improve transaction times.
Customer Outreach Specialist I
1 Year 1 Month- Researched cases thoroughly to inform decision-making, improving accuracy.
- Made timely decisions on customer accounts to enhance service quality.
- Assessed customer needs and provided support that improved satisfaction.
- Established strong relationships with customers through proactive communication, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams on claims scenarios, streamlining processes that enhanced departmental efficiency.
- Collaborated with cross-functional teams to design personalized communication strategies that improved response rates.
- Cultivated strong relationships with customers, leading to increased loyalty and repeat business.
- Monitored key performance indicators to evaluate outreach effectiveness and inform strategic adjustments.
- Approached problems with logic and sound judgment to achieve favorable outcomes.
- Assessed financial situations and provided support through outbound calls to customers to ensure timely resolution.
- Processed customer requests and escalated issues to appropriate departments.
- Supported claims team by ensuring timely processing of all claims.
- Trained new employees on company policies and procedures, improving onboarding experience.
- Trained team on document retrieval and indexing for collateral and training mortgage documents, improving overall team knowledge.
- Analyzed and optimized lending processes, reducing outreach time and enhancing customer engagement.
- Informed borrowers of regulatory documents to borrowers upon payoff in compliance with regulatory statutes.
MLO Document Process Specialist
7 Years- Executed high-volume financial transactions with precision, ensuring compliance with regulatory standards and internal policies.
- Managed large volumes of high-value financial documents with accuracy, ensuring compliance with legal and regulatory requirements.
- Managed workflows efficiently to ensure timely processing of transactions., reducing errors and improving turnaround time.
- Maintained detailed records of all transactional activities, facilitating accurate reporting and audit readiness.
- Conducted quality assurance audits on processed documents to maintain data integrity and minimize errors.
- Collaborated with cross-functional teams to streamline transaction processes, reducing errors and improving turnaround times.
- Conducted quality assurance audits on processed documents, ensuring data integrity and minimizing errors.
- Maintained detailed records of document processing activities, supporting process improvements and ensuring audit readiness.
- Resolved discrepancies in loan documentation, facilitating timely loan approvals.
Education
High School Diploma
No Degree - Health Administration
Skills
Fraud prevention
Fraud analysis
Fraud analytics
Risk Assessment
Regulatory Compliance
Data analysis
Customer Account Analysis
Payment processing
Communication Skills
Data management
Banking operations
Client relationship building
Data entry proficiency
Deadline management
Document coordination
File management
Organization skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Multitasking
Reliability
Critical thinking
Decision-making
Microsoft Excel
Microsoft office
Bank statement reconciliation
Data entry
Risk assessment
Analytical thinking
Languages
Add a language you speak
(Add a certificate name optional)
Timeline
Transaction Specialist II
JP Morgan Chase
12.2023 - 03.2026Read More
Fraud Specialist III
JP Morgan Chase
03.2019 - 12.2023Read More
Customer Outreach Specialist I
JP Morgan Chase
02.2018 - 03.2019Read More
MLO Document Process Specialist
Bank of America
10.2010 - 10.2017Read More
Arlington Martin
High School Diploma
Read More
Concord Career College
No Degree from Health Administration
Read More