Gaudy Hernandez
Hempstead,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Employment Security Clerk
Department of Labor
Albany, NY
04.2020 - Current
- Organized and maintained hard copy files of all customer records according to established guidelines.
- Monitored changes in legislation related to employment security laws.
- Generated various reports related to unemployment claims processing activities.
- Resolved customer complaints in a timely manner while adhering to department standards and regulations.
- Processed weekly certification forms for individuals receiving unemployment benefits.
- Ensured compliance with state labor laws by monitoring employer's reporting requirements.
- Inputted data into the computer system to ensure accurate record keeping.
- Submitted reports detailing monthly activity related to claim processing activities.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Reviewed applications and documents to determine eligibility for unemployment benefits.
- Informed applicants of other agencies providing useful or related assistance.
- Communicated effectively with internal departments, external agencies, customers. via telephone, email, in-person meetings.
- Assisted customers with filing unemployment claims, answering questions and providing resources.
- Calculated payment amounts for individuals eligible for unemployment benefits.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidentiality of customer information in accordance with company policies and procedures.
- Provided information about employment services such as job search assistance and resume writing workshops.
- Verified identity of claimants through multiple sources including state driver's license or identification cards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Neurodiagnostic Technologist
Gh Testing
New York, New York
03.2015 - 03.2020
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Reviewed test results with physicians to assist in diagnosis and treatment decisions.
- Measured patient body parts, marking locations for electrode placement during diagnostic testing and pre-surgery.
- Maintained and calibrated neurodiagnostic equipment according to manufacturer's specifications.
- Reviewed medical history with patient prior to testing.
- Assisted with NVCs and EMGs alongside physicians, monitoring patients and readouts.
- Provided patient education about test procedures.
- Collected patients' medical information to customize test parameters.
- Reviewed completed records with physicians to discuss findings.
- Demonstrated proficiency in the use of computerized analysis software programs.
- Utilized critical thinking skills to solve problems that arose during testing sessions.
- Scheduled and completed many procedures per week in high-volume practice.
- Participated in research projects related to neurodiagnostic technology as requested.
- Prepared patients for testing by attaching electrodes according to established protocols.
- Ensured compliance with organizational policies, procedures, and standards of practice.
- Performed electroencephalogram and evoked potentials tests on pediatric, adult, and geriatric patients.
- Performed quality control checks on equipment prior to use.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Education
Certificate - Project Management
Management And Strategy Institute
Downingtown, PA04-2021
Some College (No Degree) - Business Administration
Los Angeles Community College
Los Angeles, CASkills
- Client relationship building
- Confidentiality
- Microsoft office expertise
- Strong organization
- Documentation management
- Data entry proficiency
- Interpersonal skills
- Application review
- Critical thinking
- Task prioritization
- Written communication
- Professionalism
- Goal setting
- Teamwork
- Multicultural sensitivity
- Conflict resolution
- Attention to detail
- Continuous improvement
- Networking skills
- Self motivation
- Research skills
- Multitasking capacity
- Teamwork and collaboration
- Analytical thinking
- Effective communication skills
- Computer proficiency
- Policy interpretation
- Risk assessment
- Team building
- Record keeping
- Customer service
- Problem-solving aptitude
- Training skills
- Detail orientation
- Flexibility
- Active listening
- Fraud investigation
- Team collaboration
- Organizational skills
Timeline
Employment Security Clerk
Department of Labor
04.2020 - Current
Neurodiagnostic Technologist
Gh Testing
03.2015 - 03.2020
Certificate - Project Management
Management And Strategy Institute
Some College (No Degree) - Business Administration
Los Angeles Community College