Bila Kintaudi
Riverside,CA
Summary
Skilled Employment Program Representative with experience in implementing, monitoring, and improving job programs. Strengths include keen understanding of labor market trends, effective communication skills, and ability to foster relationships with diverse groups. Have consistently made significant impacts through successful program executions, leading to improved employment rates and worker satisfaction. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employment program representative
Employment Development Department (EDD)
05.2023 - Current
- Under supervision, work in an integrated Workforce Services (WS) environment to assist customers through the delivery method of self-service; facilitated self-help and staff-assisted services.
- Determine the needs of the customer to increase the range of services available. Promotes the Employment Development Department (EDD) and WS programs and/or services. Facilitates various Job Search related workshops and/or provides Individualized Career Services in a professional and courteous manner.
- Work independently and as part of a team to utilize and market California (CA) labor exchange system, CalJOBS, to help job seekers and employers navigate the state WS system.
- Responsible for documenting a range of no-cost employment and training services offered in partnership with state and local agencies and organizations through the America's Job Center of California (AJCC) into the CalJOBS system.
- Use critical thinking skills to identify process improvement opportunities in daily work, policies, and procedures, and provide detailed recommendations to management on workflow, organization, and needs of the office.
- Create and manage weekly and monthly staff schedule.
- Our mentors are career Employment Development Department (EDD) staff who advise and counsel our YEOP specialists while providing intensive on-the-job training.
- I am currently acting as the Youth Employment Opportunity Specialist mentor, and my role as an Employment Development Department (EDD) staff who assumes this role is advising and counseling our YEOP specialists while providing intensive on-the-job training.
- I also act as the coordinator for our Employment Advisory Council.
- Provided guidance and assistance to individuals seeking employment opportunities.
- Developed and implemented individualized job search plans for clients.
- Conducted outreach activities to employers in order to secure job openings.
CEO & Marketing Specialist
Mokano Coffee LLC
08.2021 - Current
- Online merchandising of product offerings through product positioning, up-sells, pricing, content, and reviews.
- Recommend appropriate pricing and optimize all product landing pages based on market research, inventory, and margins.
- Evaluate effectiveness of website initiatives using Google Analytics, and collect website metrics.
- Maintain valuable, effective relationships with customers by answering questions about products and promotions.
- Worked with an in-house graphic designer to increase brand awareness, repeat customers, and website traffic, which resulted in an increase in sales revenue of over 75% in one year.
- Oversee and maintain the company website, public site content, and search engine optimization (SEO).
- Act as project manager on the database-driven content management system (CMS).
- Develop all website templates/layout, troubleshoot system bugs, and work with the IT department to create plans, devise methods, and test ways to resolve content and publishing issues.
- Identify key areas and gather information for website updates, advise on system requirements.
- Improve, prioritize, and schedule projects based on resource availability.
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
Events Coordinator
Culture Vibrations Event Planning
02.2015 - Current
- Hosted events in collaboration with the Russian-American Media.
- Miss Ukraine California Contestant, interviewer.
- Developed strong marketing strategies.
- Demonstrate strong sales and interpersonal skills.
- Analyze Documents, Analyze the 100 Black Men of Sacramento's strategic planning.
- Accommodated and facilitated client needs; advocated as a liaison between stakeholders.
- Coordinate trips and activities.
- Manage sales and marketing of services; establish and manage correspondence with clients.
- Manage and host events from start to finish.
- Hire event staff, create digital and marketing content on a regular basis.
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
Campus Visit Coordinator
Pacific Union College
12.2020 - 08.2022
- Developed personalized visit agendas that fulfill visitors' needs while representing the PUC undergraduate experience; increased visit registrations by 20% post-pandemic.
- Managed various spreadsheet databases.
- Lead recruitment of new hires, screened 25+ candidate resumes and applications, scheduled, and conducted interviews.
- Facilitated organizational onboarding processes and training.
- Established healthy and organized channels of communication between the Marketing/Enrollment office and the rest of campus.
- Managed administrative and operational functions of the Student Ambassadors office.
- Organized recruiting events, sporting events, and enrollment events on campus.
- Organized and scheduled campus visits for prospective students, faculty, and staff.
- Developed and implemented strategies to improve the campus visit experience.
- Coordinated with various departments to ensure a successful visit.
Client Service Representative
Bank of America
07.2017 - 04.2020
- Provided quality customer service by building trusting relationships with customers, educating them on products and services, and resolving complex issues.
- Ranked among the top five bankers in the Napa and Sacramento Regions for best conversion rates.
- Assisted in training new tellers.
- Worked on various teams to identify customers' preferences in products and service.
- Collaborated with the manager and assistant manager on a daily basis to increase sales and maintain operational excellence.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
Education
MBA - Leadership And Talent Management & Acquisition
Barcelona Executive Business School
Barcelona,Spain09-2024
B.S - Business Administration
Pacific Union College
06.2017
A.S - Social sciences
American River College
05.2013
Skills
- Trilingual (French, Lingala, and English)
- Active listener
- Great communicator
- Efficient with computer programs
- Outstanding customer service
- Avid learner
- Efficient leadership enthusiast
- Strong analytical skills
- Marketing management
- Outreach coordination
- Training facilitation
- Performance Tracking
- Client Relationship Building
- Networking strategies
- Resume review
- Employment law knowledge
- Career Counseling
- Interview coaching
- Data-driven decision-making
- Client Advocacy
- Eligibility Requirements
- Selective Service verification
- Development activities
- Work assignments
- Business Operations
- Motivational strategies
- Training Coordination
- Resume Writing
- Program Planning
- Recruiting
- Workforce Development
- Records documentation
- Eligibility screening
- Program Goals
Certification
- CPR Certified
- Certified Personal Trainer (ISSA)
- USSF F Soccer license
- USSF (continuing education)
- Barista
- Project Management Certification (in progress)
Volunteer Experience
- Coordinated fundraising events with the 100 Black Men of Sacramento
- Sponsored the Black Student Union at Pacific Union College
- Served as Director of Activities and President of the International Student Association
Coachingexperience
- Assistant soccer coach, Pacific Union College, 3 years
- Coach, Kidz Love Soccer, 4 years
- Coach, Superior Sports, 1 year
- Personal training and private lessons, 5 years
Affiliations
- Leadership Award recipient at American River College as President of the International Student Association.
- Certificate of Excellence as a leader in the American River College Community.
Languages
French
Professional
Timeline
Employment program representative
Employment Development Department (EDD)
05.2023 - Current
CEO & Marketing Specialist
Mokano Coffee LLC
08.2021 - Current
Campus Visit Coordinator
Pacific Union College
12.2020 - 08.2022
Client Service Representative
Bank of America
07.2017 - 04.2020
Events Coordinator
Culture Vibrations Event Planning
02.2015 - Current
MBA - Leadership And Talent Management & Acquisition
Barcelona Executive Business School
B.S - Business Administration
Pacific Union College
A.S - Social sciences
American River College