Guenole Tshimbela
Fort Worth,TX
Summary
Dedicated professional successful at handling numerous clients. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist II
Manheim
Euless, Tx
07.2023 - Current
- Served as the primary point of contact in successfully addressing client concerns within a diverse portfolio of accounts. Worked collaboratively with the national sales team, auction representatives, post-sale team for corporate Commercial Services, and other stakeholders.
- Demonstrates professionalism and sincere appreciation for established business relationships with clients and Manheim.
- Built trusted alliances with assigned clientele through comprehensive knowledge of their vehicle preferences and adeptly guiding them through the intricacies of auction operations, including vehicle availability status updates and coordination for effective sales preparation and delivery.
- Managed multiple accounts simultaneously while meeting deadlines.
Professional Photographer
The lens project - Self Employed
- Current
- Meet with clients prior to photoshoots to gauge their needs and expectations
- Prepare the studio for photoshoots by setting up the necessary lights and ensuring that the space is clean
- Find appropriate locations for shoots that are held outside of the studio
- Capture and edit the image taken until it meets the client's satisfaction.
Phone Survey Representative
SPH Analytics
Fort Worth, TX
08.2022 - 05.2023
- Conducted interviews with participants to assess eligibility
- Obtained updated contact information from all subjects and verified data for accuracy
- Explained questions in better detail for interviewees to allow truthful answers
- Delivered information from script regarding surveys for on-demand phone project assignments.
Customer Representative
Carvana
Blue Mound, Tx
08.2020 - 04.2022
- Helped a large volume of customers daily with a positive attitude and focus on customers
- Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards
- Kept accurate and current customer account data with manual form processing and digital information updates.
Education
AAS.Human Resources Management -
Tarrant County Community College
12.2025
High School Diploma -
Haltom High School
05.2019
Skills
- Trilingual (English & French & Lingala)
- Data review and analysis
- Salesforce expert
- Account Management
Timeline
Customer Care Specialist II
Manheim
07.2023 - Current
Phone Survey Representative
SPH Analytics
08.2022 - 05.2023
Customer Representative
Carvana
08.2020 - 04.2022
Professional Photographer
The lens project - Self Employed
- Current
AAS.Human Resources Management -
Tarrant County Community College
High School Diploma -
Haltom High School
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