Gauge Waiksnis
Apex,NC
Summary
Dynamic Shift Leader with a proven track record at Tijuana Flats, excelling in team leadership and cash handling. Recognized for implementing inventory management practices that reduced waste and enhanced operational efficiency. Committed to delivering exceptional customer service and resolving issues promptly, fostering a positive environment for both staff and patrons.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Tijuana Flats
12.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational procedures and customer service best practices.
- Implemented inventory management practices to reduce waste and streamline supply chain processes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Front Desk Receptionist
O2 Fitness
05.2025 - 10.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes for members.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for personal training sessions and group fitness classes efficiently.
- Maintained accurate member records using club management software to enhance data integrity.
Cashier
A’s Burgers
10.2023 - 05.2024
- Processed customer transactions accurately using point-of-sale system.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area and cashier station.
- Assisted in training new cashiers on operational procedures and customer engagement.
- Built relationships with customers to encourage repeat business.
Busser
Jon’s Fish Market
07.2022 - 08.2023
- Supported waitstaff by promptly clearing and resetting tables to enhance guest experience.
- Assisted in maintaining cleanliness and organization of dining area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to expedite food delivery and service efficiency during peak hours.
- Engaged with guests to ensure satisfaction, addressing concerns with professionalism and urgency.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Shift paperwork completion
- Drawer assignments
Certification
ServSafe Food Protection Manager Certification, National Restaurant Association
Timeline
Front Desk Receptionist
O2 Fitness
05.2025 - 10.2025
Shift Leader
Tijuana Flats
12.2024 - Current
Cashier
A’s Burgers
10.2023 - 05.2024
Busser
Jon’s Fish Market
07.2022 - 08.2023
High School Diploma -
Laguna Hills High School