Gauhly Xiong

• Prepared surfaces by cleaning, sanding, and masking to ensure proper adhesion.
• Recorded production data such as type of coating applied and quantity produced on daily logs.
• Followed safety protocols to maintain a secure work environment.
• Collaborated with team members to ensure smooth workflows.
• Monitored production processes, identified problems, and took corrective action when necessary.
• Resolved production and coating issues by applying technical expertise and problem-solving skills.

Use correct and right chemical to spray around customer's house. Make sure that customers are satisfy. Talk to customers to see if they have any problems. Sale Pest Control.

• Inspected residential and commercial properties for signs of pest infestations.
• Applied pesticides and treatments according to safety guidelines and regulations.
• Assisted in maintaining equipment and tools for pest control operations.
• Educated clients on pest prevention techniques and treatment options available.
• Documented service details and treatment results in company software systems.
• Followed safety protocols to protect clients, pets, and the environment during treatments.

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound calls in phone queues to improve call flow. Make sure customers meet their needs and give them the correct direction to where to go. Send direction directly to their vehicle.

• Managed high call volumes while maintaining a professional demeanor.
• Collaborated with team members to resolve customer issues efficiently.
• Engaged customers with empathy, ensuring a positive service experience.
• Maintained knowledge of company products and services for effective support.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Changed equipment over to a new product. Helped achieve company goals by supporting production workers. Set up and operated production equipment in accordance with current good manufacturing practices, and standard operating procedures. Supervise a team of six to meet all customers' needs, get work done, and ship out on time.

• Trained new staff in relevant processes and procedures.
• Monitored team progress and enforced deadlines.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed processes to improve the efficiency of the shipping department.
• Evaluated existing shipping methods and recommended improvements as needed.
• Operated forklifts to transport materials within the warehouse environment.
• Assisted in loading and unloading trucks using forklift machinery.
• Maintained organized storage areas for efficient material handling.
• Followed safety protocols while operating heavy machinery in the workplace.

Changed equipment over to new product. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Started up and shut down processing equipment.

• Operated machinery to support textile production processes efficiently.
• Monitored equipment performance and reported any malfunctions promptly.
• Followed safety protocols to maintain a secure work environment.
• Assisted in loading raw materials into production machines accurately.
• Conducted routine cleaning and maintenance of machines to ensure functionality.

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed.Cleaned and prepared various foods for cooking or serving

• Managed daily restaurant operations and ensured smooth service delivery.
• Supervised staff performance and provided training on customer service standards.
• Maintained inventory levels and ordered supplies to meet demand.
• Implemented health and safety protocols to ensure compliance with regulations.
• Assisted in developing promotional strategies to enhance customer engagement.
• Resolved customer complaints promptly to maintain satisfaction levels.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Changed equipment over to new product.Planned and laid out work to meet production and schedule requirements.

• Maintained tools and equipment for optimal performance and longevity.
• Cleaned up work areas after projects to maintain a tidy environment.
• Used ladders and scaffolds to reach high walls and ceilings.
• Cleaned and smoothed surfaces prior to painting.
• Wore protective clothing such as masks, respirators and gloves.
• Applied primers and sealers to prepare new surfaces for painting.